[Resolved]  Vodafone — Vodafone is a fraud don't opt for Vodafone

Address:

Mumbai City, Maharashtra

Vodafone is definitely a bloddy fraud. I was charged twice for gprs under Vodafone Live plan and Iphone plan which is just Internet..first they tell me they cannt reverse the amount even though they are at fault then they tell me they will reverse INR 299 in my next billing cycle and then they come back and tell me again that they cannt do it...bunch of they are. And i have been trying to unsubscribe from the service by sending the SMS, through my account and even by talking to their no good call center adn they wont let me unsubscribe either. Bloody frauds for sure..no point complaining everyone from Vodafone should just shift to another service provider and they shud shut shop in India...

The dont know anything they tell me youtube and some other thing dont come as part of the package...and i have been using this for the past 5 months and earlier on it was part of the plan but apparantely its not now..



Dear Mr. Singh,

Thank you for your email dated 10/12/10, regarding Vodafone live charges for Vodafone mobile number XXXXXXXXXX


We tried calling you on the above number but were unable to speak to you.



Further to your conversation with Sabah on 10/12/2010 we would like to reiterate that we have rechecked your bills and confirm that the charges are indeed accurate and payable and hence cannot be reversed.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Happy to help,
Ghufran Khan
On behalf of Rashna N
Vodafone Care
Contact numbers

For Enquiries : 111 or +91-[protected]

For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Note: Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

[protected][protected]---
Sent: Friday, December 10, 2010 3:53:45 PM
To: Rashna N (MUM-NE)
Cc: Vodafonecare Mum (MUM)
Subject: Data usage charged twice



Thanks for your reply. And i appreciate the gesture, however the excess amount that has been charged is to the tune of INR 546 also i will bring to your notice that if I am subscribed to IPhone plan youtube and other applications come under the plan since i am paying separately for the plan. I have been using the gprs connection since July-August and I am well aware of what is chargeable and what is not. Infact i do not even need to be subscribed to the Vodafone Live services if I am subscribed under the Iphone data plan.



I again request you to credit the entire Rs. 546 which has been unlawfully charged. Refunding only part of the plan does not make Vodfone come out clean out of this and why is only part refunded. This goes so long to say that Vodafone is at fault which it accepts but will not return my money.

On Fri, Dec 10, 2010 at 3:21 PM, Rashna N <Rashna.[protected]@vodafone.com> wrote:


Dear Mr. Singh,

Thank you for your email dated 09/12/10, regarding Vodafone live charges for Vodafone mobile number [protected].


Further to our conversation with Mr. Sumeet Batra, we have explained, that certain applications like YouTube or any other video streaming application uses Vodafone Live! as access point and will be charged @ 10/10KB. These charges are applicable over and above your Iphone data plan.



Mr. Singh, we confirm that you will not be charged rentals of Rs. 299 for your next bill dated 04/01/11.



In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Sabah Sayed

On Behalf of Rashna N