[Resolved]  Vodafone — CALLER TUNE CHARGED IN SAFE CUSTODY

Address:

Mumbai City, Maharashtra

I attached herewith correspondence with vodafone which is self explanatory.



Mahendra Jasani

*
[protected]@hotmail.com
Mahendra Jasani
[protected]@hotmail.com
*

To corporate.[protected]@vodafone.com, vodafone mumbai, [protected]@vodafone.in
From: Mahendra Jasani ([protected]@hotmail.com)
Sent: 05 January 2011 08:33AM
To: corporate.[protected]@vodafone.com; vodafone mumbai (vodafonecare.[protected]@vodafone.com); [protected]@vodafone.in
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Dear Sir:

After receipt of your email, I contact customer care for activate my caller tune and talked to Ms. Casmiya but she said me I will be charged if she activate my caller tune. So I request you to please activate my caller tune IMMEDIATELY as this is your mistake and take necessary action against your staff who send this type of message without knowledge and harrased customer. If this type of behaviour of your staff you definately loose your business in INDIA. Please reply me immediately or call me at my phone. Otherwise I will complaint in consumer court and necessary charges will be borne by you. Thanx

Jasani Mahendrakumar
[protected] / [protected] /[protected]



From: [protected]@hotmail.com
To: vodafonecare.[protected]@vodafone.com; [protected]@cera-india.com; [protected]@vodafone.in; corporate.[protected]@vodafone.com
Subject: RE: Vodafone mobile number [protected]
Date: Wed, 5 Jan 2011 07:38:03 +0530

Dear Sir:

Thanx for your reply. My caller tune is activated in August 2010. I have kept my phone in safe custody in September and release from safe custody from 17th December. In the month of January 10, I received the message from you that I will charge for caller tune from 4th January so I send message for can ct. so I hereby request you to please start my caller tune IMMEDIance period as you charge for 4 months for caller tune. Please reply me immediately and take necessary action against the staff who send me this type of message without knowledge and harrased customer.

Jasani Mahendrakumar

From: Vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Date: Tue, 4 Jan 2011 17:15:15 +0530
Subject: Vodafone mobile number [protected]








Dear Mr. Jasani,


Thank you for your email dated 03/01/11, regarding Caller Tune for Vodafone mobile number [protected].



We wish to inform you that as in safe custody all services are temporary deactivated, Caller Tune is not chargeable.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Wish you and your family a very happy new year.



Happy to help,


Sanobar Bilgarami
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in