[Resolved]  Vodafone — MNP not working

Address:

Mumbai City, Maharashtra

Author: savli desai
Comment:
Non transfered mobile service provider in mobile number portability scheme for Vodafone mobile no. [protected]

Dear Sir or Madam,

I am a Vodafone Customer since 2008 and my Vodafone no. [protected].

The government has started number portability from 20th January 2011adn I am very thankful on this scheme and thank for government. This scheme is convenient who want change mobile service provider with existing mobile number change.

But the reality is different.

# I want to change my mobile service provider from Vodafone (GSM) to Tata Indicom (CDMA) and I have sent SMS PORT [protected] on 1900 as per your guideline. Next a minute I got UPC code No. VMII1235 from 1901.

# After getting UPC code from 1901 on 20th January 2011 I was visited Tata Indicom Gallery at Dombivli (West) 421202. I have submitted fully filled CAF form with mentioned UPC code no. VMII1235. The Tata Indicom has giving me a CDMA sim card for the same number and I carry with me. After some time I got SMS from Vodafone ‘Your UPC code number does not matched hence your MNP request rejected.’ I was surprised that i[censored]PC code generating at your then how come this happen?


# Second day means on 21st January 2011 I was against resend your same sms on 1900 and I got New UPC code no. VM114654. This time I was told to Tata Indicom Executive to note new UPC code. After submitting to new UPC code the happened same as last. ‘Your UPC code number does not match hence your MNP request rejected.’

# on 22th January 2011 I got call from Vodafone Call Centre regarding why you are changing your service from Vodafone to Tata Indicom. I was clearly to customer care executive of Vodafone that the Tata Indicom is offering us unmatched call rate from Vodafone hence I do not want to keep my mobile in Vodafone and if you are ready give me the same I will no problem to continue with Vodafone. The executive is said not. And he said this request is rejected you submit fresh application to Tata Indicom.

# Since 20th January 2011 to 29th January 2011. I was 7 (seven) time visited Tata Indicom Gallery Dombivli (West) 42102 & Vodafone Store Dombivli (west[protected]twice).

I Can’t understand the mobile number portability is convenient for us for harassment to customer. I don’t know above mistake of Vodafone Store or Tata Indicom. Now I hereby request you to Vodafone & Tata Indicom Pl. help me out from this problem or else tell government that we are not supported this scheme and we are not agree to change mobile number service from Vodafone to any other mobile service provider.

Secondly, I am a housewife woman and I have Childs of 3 years old and I am day visited at Tata Indicom Gallery for 2 hrs a day. This situation is for convenient for arrestments.

Today I was against submitted 2nd Fresh CAF form At Tata Indicom Gallery at Dombivli (West) 421202 with Ms. Archana front Office Executive. I hereby request you to Vodafone Please don’t reject my UPC code. Otherwise I will take this matter to higher authority of media to know how the MNP (mobile number portability system is working for end user customer.


How will care of this!




Kindly look into the matter and kindly change my mobile service from Vodafone to Tata Indicom with same mobile [protected].

Kindly confirm by voice call, SMS & email when it done and I also need reason from Vodafone why my request rejected?

Regards,

Regards,

Savli S. Desai
2/5, Vetal Darshan Chawl,
Vetal Nagar, Reti Bunder Cross Road,
Mothagaon, Dombivli (West),
Pin – 421202 Maharashtra INDIA
Tel.: +[protected]
Mob: +[protected]
Email : [protected]@live.com