[Resolved]  Vodafone - Mumbai — DND issues, Lies & Harassment, Refusal to take complaint

Address:

Mumbai City, Maharashtra

Despite 3 requests over the past 2 months for activating DND, my DND has not been activated and the great part you guys have deleted the requests from your systems and have no record of the requests.

On some occassions you say you can see the requests and on other occassions you say there are no requests at all. One of those 2 sides is lying. Why do harass your customers in this fashion.

Then your customer care executives refuse to take any complaint - Ms. MELBINA D'SOUZA and another Ms. PRIYANKA PILLAI took down a complaint and gave me a reference number. This reference number was nothing and I was told a couple of days later that there is no such complaint.

To what levels are you people going to go down to. Absolutely pathetic and astounding.

Also, your customer care executives refuse to take complaints against telemarketing calls/messages that are coming from unregistered telemarketers. Please understand that unregistered telemarketers will call/message from privae numbers which is not allowed under any ciscumstances by TRAI.

You have dumb people sitting attending calls who have absolutely no idea of basic regulations nad then lie and harass customers.