[Resolved]  Vodafone — Billing to pre paid

Address:

Mumbai City, Maharashtra

To Vodafone,

i converted my mobile no. [protected] from a billing to pre paid on 16th october 2010 at roughly 13.30 hrs from the Lower Parel - Peninsula corporate park Vodafone outlet. after making all the necessary payments i was told that within 4-5 hours the billing sim card would get de-activated and then i am required to insert the pre paid sim card and make a Rs.29/- re charge and i can start using the connection. the billing sim card got de-activated by roughly 17.00 hours. i inserted the pre paid sim card at 19.00 hrs however, i was not able to make any call at that point. at 22.00 hours i made a call to the customer call centre and was told that these things are a day end process and my connection would become active from 17th october morning. today on 17th october at roughly 1300hours i again called up the call centre since neither i am getting incoming calls nor able to make outgoing calls. now the call centre executive tells me that some at the vodafone gallery has forgot to send an activation sms and that is why my connection cannot be resumed today. i asked him to connect me to a senior official at the call centre which i think he did but the irresponsible person did not pick up the phone. i headed to the vodafone gallery at lower parel but it was closed. and now when i write to you the connection is still inactive. it is extremely unprofessional for such an organization to behave in such a manner and to take us customers to ransom like this.. we do not have free time to run around your offfices like fools.. none of your galleries have contact nos. and your call centres always give the lousy explanation that they cannot get in touch with the respective gallery and that we will need to go and check it out for ourselves. the timing of these galleries is so pathetic they are open till only 7 in the evening. what do you expect people to do -- shun their offices and work and run to your galleries for something so petty.. i want the connection to be resumed ASAP along with compensation for the time and petrol spent to be subjected to this torture on an auspicious day like dussera where we should be spending time with families rather than run around like this.