[Resolved] Vodafone — False Billing | |||
I have raised a complaint for a faulty bill. We have been charged Rs 2745(additional + 298 taxes) for an ISD call on number +[protected] which has not even been made from our end. The itemized bill shows 2 calls of duration 60 min and 1 min each. HISD service is not even active on our number and we got that confirmed from your call center as well (SMS proof is there with us). Even if you check our history of log calls there has not even been a single ISD call since past 2 years. The other call history for this day proves that I was in the home circle (Mumbai) when this particular roaming ISD call (as reported by your executives) was registered. We do not know the source of this number. On searching the number online we find it to be from some African country. I have no such reason to call any such place and talk for hours. There is no cooperation from your end to listen out to the problem. I have spoken to Sabita (Subordinate to Irfan Ali) on 9th October 2011 at 10.36 am. She was unresponsive and also refused to escalate the call to her seniors. She also did not send the confirmation message for the complaint as committed on the phone. Post this I also visited the Vodafone Store in Santacruz West (S V Rd). Here I spoke to Asad and Abhishek with regard to my problem. They said that they have to believe that what their system shows is correct and hence they refused to believe us or even listen to our view. The floor manager Abhishek was very rude and offensive and said that we could try doing whatever we can but we as a customer have no option left with us but pay the entire amount. We have also written an email to your nodal officer but even she is unwilling to listen to us. They just wrote back to us that they cannot do anything. If that was not enough they say that we are cheating on family members and the company as well by lying. Vodafone employees are no one to talk about our character. It only talks about the character of their company as a whole I request you to help me get to the right person who can help me with this issue. We refuse to pay this bill till this issue is sorted out. This is a clear case of misappropriation. Hope you will understand my plight and help me resolve this issue at the earliest. Thank you and Regards Hitesh Parikh Mobile Number: [protected] Relationship No. : 1.8185231 Bill Date 4th Oct 2011 Bill No.:[protected] Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support May 05, 2012 Vodafone India Customer Care's response Hello Sanjay, Please share your number with us here http://bit.ly/K8ujfW We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care | |||
 6 Comments | |||
Comments
Dear Sir,
We are sorry to hear about the inconvenience you have faced and are glad that the issue is sorted now. At Vodafone, we are committed towards always improving your Vodafone experience. Hope you enjoy using your 3GS data card and internet browsing with Vodafone. For further queries, do e-mail us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Delhi.
We are sorry to hear about the inconvenience you have faced and are glad that the issue is sorted now. At Vodafone, we are committed towards always improving your Vodafone experience. Hope you enjoy using your 3GS data card and internet browsing with Vodafone. For further queries, do e-mail us at vodafonecare.[protected]@vodafone.com. We would be happy to help.
Regards,
Vodafone Customer Care, Delhi.
I HAVE PORTED MY MOBILE NO [protected] to Bsnl I HAVE RECEVIED MASSAGE FROM CNC THAT YOU PAY YOUR BILL. I have pay my bill on date 9.2.2011 after 8 days i received massage that you pay unbiiled another 616=00 to vodafone otherwise your service will be terminated my bill cycle is 9.2.2011 i wlii port vodaphone to bsnl from 8.2 2011 so please help me for this false bill.
I have filed a written complain to Vodafone on false billing on 3rd April for the month of March bill (bill period 1 Mar-12 to 31-Mar-12)
Actually they have activated [protected]@50scheme on my no & charged me Rs. 99 rental .. I have never subscribe to this scheme & not given any instruction to activate the same.
Similarly I have activated the GPRS for that they have send the bill of approx. Rs.350 (equivalent to 3GB data download) I m not GPRS / Data freak & never downloaded any contain
I have send the written instruction on their customer care email ID for deactivate the above service with immediate effect. However to my surprise in billed received in May (1-April-12 to 30th April-12) again they have charged me for [protected]@50 & Rs.185 for data service which I have never used.
Actually they have activated [protected]@50scheme on my no & charged me Rs. 99 rental .. I have never subscribe to this scheme & not given any instruction to activate the same.
Similarly I have activated the GPRS for that they have send the bill of approx. Rs.350 (equivalent to 3GB data download) I m not GPRS / Data freak & never downloaded any contain
I have send the written instruction on their customer care email ID for deactivate the above service with immediate effect. However to my surprise in billed received in May (1-April-12 to 30th April-12) again they have charged me for [protected]@50 & Rs.185 for data service which I have never used.
Sir,
I, Shubham Gopal Bhattad, Vodafone's Customer bearing no. [protected] have received a bill amounting to Rs. 2826/-. I am a customer of Vodafone since 2012. My most usage is in calling & data. My average bills amount to Rs. 300/- to Rs. 500/-.
I visited the store in the month of February 2013 & just enquired about the 500 Zero Rental plan. Without any confirmation, the executives changed my plan to Rs. 500/- (Zero Rental Plan) and my data services were gone. My most of the work is through data services. Why will I request anyone to clear the data plans?
When I lodged a complaint at Vodafone Store Abids, they said that I've requested Mr. Rajkumar in the month of February to change my plan, whereas I've first met him in March (to get micro-sim) and never seen him before then. I said them to bring the person to whom I requested to change the plan, They said they don't know.
When I discussed this issue with the Customer Care Executive Mr. Tousif, he lodged the complaint and told me that this issue will be solved and they'll let me know before 9th of April, 2013. But I didn't got any information regarding that. So I again visited the store on 16th April 2013 and spoke the issue to the Supervisor of the Store Mr. Phani Kumar, he was non-co-ordinative & non-co-operative and was not listening to me. He said that "However you have to pay the bill?"
After that I've sent a mail to the Nodal Officer on 22nd April, 2013. I got an immediate mail, that their officer will contact me within 48 hours. But I got a call from Mr. Pavan (Nodal Team) on 29th April 2013 at 9.30 pm regarding this issue. I spoke to him about the whole issue. He said that he will contact at the store and let me know. The next day he called me in the afternoon, but somehow I couldn't take the call as my phone was switched off as I was in a meeting. Again he called me at night and said that he has discussed about the issue at the store and they are telling that without any confirmation, the executives won't activate any plans. But when I said that I've not confirmed about any activation. And He said that their executives are trained and they don't tell any lies. He also told, he can't do anything, I've to pay the bill.
Sir, I request you to check regarding this issue, my bills since 1 year when I bought the connection, are amounting around Rs. 300 to Rs. 500. Why will I give any request to change the plan that is not suitable to my measures. Please enquire about it and help me in clearing this issue. I've also sent a mail regarding this issue to TRAI ([protected]@trai.gov.in) on 2nd May, 2013. I didn't get any reply from them till now. And my phone is been disconnected now.
So, please look out after this issue, and get it cleared as soon as possible as my phone is disconnected now and I have important calls to make & receive. I am providing my alternate mobile no. [protected] on which you can contact me personally.
Thank you,
Regards,
Shubham Gopal Bhattad
[protected]
I, Shubham Gopal Bhattad, Vodafone's Customer bearing no. [protected] have received a bill amounting to Rs. 2826/-. I am a customer of Vodafone since 2012. My most usage is in calling & data. My average bills amount to Rs. 300/- to Rs. 500/-.
I visited the store in the month of February 2013 & just enquired about the 500 Zero Rental plan. Without any confirmation, the executives changed my plan to Rs. 500/- (Zero Rental Plan) and my data services were gone. My most of the work is through data services. Why will I request anyone to clear the data plans?
When I lodged a complaint at Vodafone Store Abids, they said that I've requested Mr. Rajkumar in the month of February to change my plan, whereas I've first met him in March (to get micro-sim) and never seen him before then. I said them to bring the person to whom I requested to change the plan, They said they don't know.
When I discussed this issue with the Customer Care Executive Mr. Tousif, he lodged the complaint and told me that this issue will be solved and they'll let me know before 9th of April, 2013. But I didn't got any information regarding that. So I again visited the store on 16th April 2013 and spoke the issue to the Supervisor of the Store Mr. Phani Kumar, he was non-co-ordinative & non-co-operative and was not listening to me. He said that "However you have to pay the bill?"
After that I've sent a mail to the Nodal Officer on 22nd April, 2013. I got an immediate mail, that their officer will contact me within 48 hours. But I got a call from Mr. Pavan (Nodal Team) on 29th April 2013 at 9.30 pm regarding this issue. I spoke to him about the whole issue. He said that he will contact at the store and let me know. The next day he called me in the afternoon, but somehow I couldn't take the call as my phone was switched off as I was in a meeting. Again he called me at night and said that he has discussed about the issue at the store and they are telling that without any confirmation, the executives won't activate any plans. But when I said that I've not confirmed about any activation. And He said that their executives are trained and they don't tell any lies. He also told, he can't do anything, I've to pay the bill.
Sir, I request you to check regarding this issue, my bills since 1 year when I bought the connection, are amounting around Rs. 300 to Rs. 500. Why will I give any request to change the plan that is not suitable to my measures. Please enquire about it and help me in clearing this issue. I've also sent a mail regarding this issue to TRAI ([protected]@trai.gov.in) on 2nd May, 2013. I didn't get any reply from them till now. And my phone is been disconnected now.
So, please look out after this issue, and get it cleared as soon as possible as my phone is disconnected now and I have important calls to make & receive. I am providing my alternate mobile no. [protected] on which you can contact me personally.
Thank you,
Regards,
Shubham Gopal Bhattad
[protected]
Sir,
I, Shubham Gopal Bhattad, Vodafone's Customer bearing no. [protected] have received a bill amounting to Rs. 2826/-. I am a customer of Vodafone since 2012. My most usage is in calling & data. My average bills amount to Rs. 300/- to Rs. 500/-.
I visited the store in the month of February 2013 & just enquired about the 500 Zero Rental plan. Without any confirmation, the executives changed my plan to Rs. 500/- (Zero Rental Plan) and my data services were gone. My most of the work is through data services. Why will I request anyone to clear the data plans?
When I lodged a complaint at Vodafone Store Abids, they said that I've requested Mr. Rajkumar in the month of February to change my plan, whereas I've first met him in March (to get micro-sim) and never seen him before then. I said them to bring the person to whom I requested to change the plan, They said they don't know.
When I discussed this issue with the Customer Care Executive Mr. Tousif, he lodged the complaint and told me that this issue will be solved and they'll let me know before 9th of April, 2013. But I didn't got any information regarding that. So I again visited the store on 16th April 2013 and spoke the issue to the Supervisor of the Store Mr. Phani Kumar, he was non-co-ordinative & non-co-operative and was not listening to me. He said that "However you have to pay the bill?"
After that I've sent a mail to the Nodal Officer on 22nd April, 2013. I got an immediate mail, that their officer will contact me within 48 hours. But I got a call from Mr. Pavan (Nodal Team) on 29th April 2013 at 9.30 pm regarding this issue. I spoke to him about the whole issue. He said that he will contact at the store and let me know. The next day he called me in the afternoon, but somehow I couldn't take the call as my phone was switched off as I was in a meeting. Again he called me at night and said that he has discussed about the issue at the store and they are telling that without any confirmation, the executives won't activate any plans. But when I said that I've not confirmed about any activation. And He said that their executives are trained and they don't tell any lies. He also told, he can't do anything, I've to pay the bill.
Sir, I request you to check regarding this issue, my bills since 1 year when I bought the connection, are amounting around Rs. 300 to Rs. 500. Why will I give any request to change the plan that is not suitable to my measures. Please enquire about it and help me in clearing this issue. I've also sent a mail regarding this issue to TRAI ([protected]@trai.gov.in) on 2nd May, 2013. I didn't get any reply from them till now. And my phone is been disconnected now.
So, please look out after this issue, and get it cleared as soon as possible as my phone is disconnected now and I have important calls to make & receive. I am providing my alternate mobile no. [protected] on which you can contact me personally.
Thank you,
Regards,
Shubham Gopal Bhattad
[protected]
I, Shubham Gopal Bhattad, Vodafone's Customer bearing no. [protected] have received a bill amounting to Rs. 2826/-. I am a customer of Vodafone since 2012. My most usage is in calling & data. My average bills amount to Rs. 300/- to Rs. 500/-.
I visited the store in the month of February 2013 & just enquired about the 500 Zero Rental plan. Without any confirmation, the executives changed my plan to Rs. 500/- (Zero Rental Plan) and my data services were gone. My most of the work is through data services. Why will I request anyone to clear the data plans?
When I lodged a complaint at Vodafone Store Abids, they said that I've requested Mr. Rajkumar in the month of February to change my plan, whereas I've first met him in March (to get micro-sim) and never seen him before then. I said them to bring the person to whom I requested to change the plan, They said they don't know.
When I discussed this issue with the Customer Care Executive Mr. Tousif, he lodged the complaint and told me that this issue will be solved and they'll let me know before 9th of April, 2013. But I didn't got any information regarding that. So I again visited the store on 16th April 2013 and spoke the issue to the Supervisor of the Store Mr. Phani Kumar, he was non-co-ordinative & non-co-operative and was not listening to me. He said that "However you have to pay the bill?"
After that I've sent a mail to the Nodal Officer on 22nd April, 2013. I got an immediate mail, that their officer will contact me within 48 hours. But I got a call from Mr. Pavan (Nodal Team) on 29th April 2013 at 9.30 pm regarding this issue. I spoke to him about the whole issue. He said that he will contact at the store and let me know. The next day he called me in the afternoon, but somehow I couldn't take the call as my phone was switched off as I was in a meeting. Again he called me at night and said that he has discussed about the issue at the store and they are telling that without any confirmation, the executives won't activate any plans. But when I said that I've not confirmed about any activation. And He said that their executives are trained and they don't tell any lies. He also told, he can't do anything, I've to pay the bill.
Sir, I request you to check regarding this issue, my bills since 1 year when I bought the connection, are amounting around Rs. 300 to Rs. 500. Why will I give any request to change the plan that is not suitable to my measures. Please enquire about it and help me in clearing this issue. I've also sent a mail regarding this issue to TRAI ([protected]@trai.gov.in) on 2nd May, 2013. I didn't get any reply from them till now. And my phone is been disconnected now.
So, please look out after this issue, and get it cleared as soon as possible as my phone is disconnected now and I have important calls to make & receive. I am providing my alternate mobile no. [protected] on which you can contact me personally.
Thank you,
Regards,
Shubham Gopal Bhattad
[protected]
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I purchased a Vodafone 3G USB data card (IMIE no- [protected]) and a vodafone sim card in the month of may 09 from chennai with 899 unlimited surfing plan. i hardly used it for one month. But when i got the bill, i was shocked to see that a large number of sms has been sent from that sim card to special number which is not true. that sim card was used only in the data card not in the mobile phone.
Now i am in Delhi, and have got a company paid vodafone sim ( Mob. No- [protected]) for using in 3G data card with unlimited plan (899plan). when i got my first bill again i was shocked to see that it was for 24000/- and says around 6000 sms has been sent from this sim to special numbers, which is not true.
I dont know what is wrong with this data card. i have spoken to customer care but even they say that bill is genune and amount can not be reversed.
From last three month i am getting almost same amount bill and have spoken to many customer care store executive, they have filed a complaint against this number and i have also sent many mails to concern person to look in to this case but till date i did not get any satisfactory reply.
you can reach me at [protected].