[Resolved]  Vodafone — Mislead while taking new cell connection

Address:Mumbai Suburban, Maharashtra

This is in respect with the new post paid connection, I have taken from Mulund (w) store.
Initially, I was advised that the bonafide letter on my company letter head (Nomura Ex Lehman – which is a registered company with Vodafone) will be sufficient for the address proof.
The executive for address verification did visited the place, mentioned on the letter, but due to a typo mistake , the address was mentioned as 2D 701 instead of 2D 707 on the letter I submitted initially.
Correcting the same, I re submitted the letter with correct address on it to Vijay/Sumeet in Mulund (W) store.
But then , I am being advised that this letter may not be accepted and I may need to submit some other proof.
I am unable to understand here, then how come at the time of giving the connection ,this proof was not an issue.
Similar case happened previously also, when I took a prepaid connection #[protected]. Then also I was advised that no address proof is required in case of pre paid. That was an external vendor from whom I took the connection , so I ignored the scenario. But this time an executive from a registered store has mislead me, which is actually not an acceptable thing.
Since then , I have called customer care twice or thrice but not got any satisfying response and my number is still not active.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information