[Resolved]  Vodafone — Rude and unhelpful call center staff

Address:

Mumbai Suburban, Maharashtra

My mobile no. is [protected], and i have made the call to the no. which takes feedback i.e. on 198 no. , if i get such a response from the team which is suppose to take feedback from customer and are meant to be humble and polite then either i have to switch to other service provider.

I spoke to shahin at 11:44 AM on 07/05/10 no. and asked her to activate my outgoing as i made the payment thru internet banking, she said it will take another 4 hrs to be activated, but still my outgoing is not activated. the other person sameer who was more rude, arrogant, impaitient and unhelpful. He told me that it will take 48 Hrs to get my outgoing activated since i made a payment through interntbanking, i asked him that i can provide the trn. ref. no. so that he can update my record with that, but he said that even though it will take me 48Hrs and insisting me to make a cash payment, i do not understat why i should go to vodafone customer care to make cash payment when i have already made the payment online, and i am giving him all the evidences for my payment being made, why was he so reluctant to process my request, does every staff of vodafone does the same thing, i just want to know if internet banking transaction take 2 days for them to receive the payment, then why there is a link on the www.vodafone.in site to make quick payment which also does internet transaction. Neither he was helping, instead he was being rude and loud.
Since this is a no. on which i was regularly paying my bills and i am so surprised that vodafone is behaving such way with their regular customers.


It seems that the vodafone customer care staff do not know their own product. and doesn't bother to help other also. The happy to help slogan of theirs seems so unmeaningful today. I am very sad by this attitude of their staff.