[Resolved]  Vodafone — Charge to talk to customer care representative

Address:

Mumbai Suburban, Maharashtra

I called your customer service (111) number between 0145pm and 0230pm today (August 28, 2010). What I faced was the most ridicules customer service. It’s surprising that you have started charging for the “Customer Service” calls. The service provided is however, not satisfactory. The reason I called today was because I was facing some problem with my new handset. The first time I called, I spoke to Gaurav. Because I was speaking from my wife’s phone, he made all the verification (took long time) and then decided it was a network problem and tried transferring to “Network Department”. For some reasons the line got disconnected. I dialed again and got Rahul Kumar on the phone. As this was not a free call, I quickly explained to him the reason for my call, and asked him to transfer the call to “Network Department”. But he refused and insisted to do all the verification once again. He was not ready to listen that the verification was already done, I asked for his supervisor. He was adamant and refused saying without verification he will not transfer the call. Then while I was kept on hold for long time, he spoke to “Network Department” and told me that network in my area is fine and there is nothing he could do. As it was clear that he did not understand my issue I asked for the supervisor again. Finally, again after a long hold, I was transferred to the supervisor. I spoke to Ajay Kukareja. After a long conversation with him I was told to visit a phone dealer who would be able to rectify my issue. Though I spoke to the “Customer Service” for total of 45minutes for which I was charged, my issue was not resolved.