[Resolved]  Vodafone — rejection of portability

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

i am extremely disappointed with the services of a higly reputed mobile service provider vodafone. i had opted to port out of vodafone to IDEA. they have been harrasing me ever since. its been mental torture and drain out for me. no amount of writing letter to the consumer court has helped. they keep rejecting my offer saying its due to some contractual agreement.

they have deactivated all my services since a week. i am stranded.
i am hoping you would initiate a campaign against them and look into the matter. it just leaves me wondering is this what the rights are provided for. i am extremely angered and dissappointed. i look forward to u helping me out.

i here with enclosed the letter written to the following persons, and i have received no response till date.

--- On Fri, 1/4/11, niraj chamaria <[protected]@yahoo.co.in> wrote:


From: niraj chamaria <[protected]@yahoo.co.in>
Subject: Unfair Practises by your firm in rejecting - [protected]
To: relations.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@gmail.com, [protected]@nic.in, iliyas.[protected]@idea.adityabirla.com
Date: Friday, 1 April, 2011, 3:35 PM


To

Vodafone Ltd,

Mumbai.



Ref : Unfair Practice by your firm in Rejecting & Holding my porting request by



Dear Sir / Madam,



I (Niraj N.Chamaria) is using the number ([protected]) with you for the last 5 years. I had put a request for MNP and the Unique Porting Code received is (VM241476).

I would like to categorically state that I am not satisfied with your network & service and hence would like to port to IDEA. However I received a message from your company that I cannot port out because my number ([protected]) is under “Contractual Obligation”.



Also, I would be thankful to know what kind of contract I have signed with your organization and if you have any such document please be kind enough to furnish it. I hope I will get the response of my above query in a reasonable time limit. Failing which, I will knock the door of consumer forum for violating my rights to resign from your service as per the MNP rules of TRAI. Also, I will file a suit for all the mental stress you people have given to me.



Kindly sort this issue with proper formal explanation at earliest failing which I shall be compelled to refer this matter to the Telecom Regulatory Authority of India as I have every right to get rid of your poor services. Also please do not force me to take action against you through legal course and through regulatory authorities. Hence I request you to kindly process my request without any further delay.



With regards



Niraj N.Chamaria