[Resolved]  Vodafone — High call charge levied on ISD call

Address:

Mumbai Suburban, Maharashtra

Sir,

My outgoing calls were barred by vodafone without any warning message on Apr.27 at 8a.m. I had to keep calling the customer care in order to find out the reason for the same wherein after around a 120mins call , i was told that my credit limit had exceeded. I made a payment of Rs.1000/- after which my outgoing services were started , but only for 1 day. After this i visited vodafone center but they could not provide me any information regarding my billing details. My bill details which were sent to me on Apr.30, wherein my 21mins call to France was charged @ Rs.2100/- .

I checked the call rates via sms as told by vodafone, wherein i was told the rate is Rs.10 per minute for mobile. Also i visited vodafone store again on May.14, but they had no call rate detail regarding the code i had dialed and i was simply told that call rates were levied from France for my call and they can not do anything about it.

Today I contacted 198 again to confirm the ISD rates to France wherein i was again told that the call rates are Rs.10 per minute for mobile and on asking about the code i had called they had no information.

So, according to vodafone the number i dialed is a premium destination and ought to be charged at a higher rate, but they have no proof to produce.

I have wasted a lot of time , contacting customer care which is always busy and takes 40-50 mins to connect and also in visiting vodafone stores. My services are barred since last 18 days.

Kindly look into the matter.
I want my ISD call to be charged at Rs.10 per minute only which is the rate that their web site shows and also provided on sms.They should not unnecessarily levy a high charge in the name of premium destination.