[Resolved] Vodafone, N399 Postpaid Plan — Change of features of postpaid plan | |
Hi, I am using Vodafone (Hutch) from last 5 years and I am using postpaid plan of N-399 from last two years or more. I was not having much usage according to this plan but I opted this plan for my future as I heard that this plan is for limited period. My some of the future objectives for opting this plans were: 1. Using 1000 free Hutch to Hutch STD calls when my friends and family members will be working out of station. 2. Using 1000 free local Hutch to Hutch when my wife and parents will be having a cell phone. 3. Using 1000 free local SMS, by sending to my family and friends. At that time when I opt this plan, I was not using the above facilities as none of my family members or friends were out of station and my family members were not having cell phone. But still I paid more than I needed for just using the above features in future when required. But shockingly Vodafone has changed my tariff plan's features and the whole scenario is now changed. Now some of my family members are out of station and are having vodafone numbers BUT now I do not have any free STD or local calls to Vodafone numbers. By this change of plan, Vodafone had ruined my investment of holding this plan for future use. Vodafone just sent me one SMS to inform this change of plan and I was shocked and felt cheated after I read that SMS. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
wow
Reply
True.
I too am a vodafone customer since 3 years now and due to high local call usage and a moderate STD usage, used the 399 plus plan, and today i realised that the company has modified the plan to remove the 1000 hutch to hutch local free minutes and they have also removed 1000 free hutch to hutch sms's.
when i spoke to their representative on customer care, he said that the plan never had any of these features t all.
Highly unprofessional and a pathetic customer service.
I too am a vodafone customer since 3 years now and due to high local call usage and a moderate STD usage, used the 399 plus plan, and today i realised that the company has modified the plan to remove the 1000 hutch to hutch local free minutes and they have also removed 1000 free hutch to hutch sms's.
when i spoke to their representative on customer care, he said that the plan never had any of these features t all.
Highly unprofessional and a pathetic customer service.
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