[Resolved]  Vodafone Netcruise - [protected] — Device not working

Address:

Gurgaon, Haryana

I purchased the Netcruise dongle from Vodafone in the month of Feb 2012 and in July 2012 the device stopped working and when I got it checked at the Vodafone store on 27th July 2012, I was advised that i will have to deposit the device for getting the same checked and this would take upto 14 days. I was advised that once the device will be checked and sent back to the Vodafone store I would be informed accordingly. I did not received any update or call for the same and went to check the status myself on 11th August 2012 the representative (varun) advised me that the device has been returned and cannot be replaced and that max i can get is the refund for the device cost. When asked why it cannot be repaired and what is the 1 year warranty for, he called someone and then advised that he will send an email for device replacement approval and it will take another 1 week. on complaining that I never received a call from their end as promised he advised that this time he will ensure that he calls and informs me of the status, but I never received any call as expected. i again had to visit the store myself on 24th August and I was again advised that they have not received any update for the same. When questioned when was the email sent I came to know that the email was sent after 6 days from my previous vists, viz on 20th August.
I again had an argument with the representative as he was not providing any sufficient support and was not at all helpful. I tried writing to the Nodal care as well but not getting any support from there as well. On top of it the representative was also not providing any contact number of the store where I could contact them and confirm the status and due to this everytime i had to personally visit the sotre to check the status.
it has been almost two months ans till date I have not received even a single call from Vodafone to provide me any resolution or status of the request.