Vodafone — Missguided and great loss

Address:South Delhi, Delhi

Respected Sir/Mam
On jan 12 i bought Vodafone post paid connection with make "your own plan" and Vodafone callcentre executive
told me that your security deposit amount will be refund you after 2 years so i continue this plan but some day i again talk with Vodafone executive regarding my plan & deposit amount and he told me that if you change your plan your deposit security amount will be refund with in a 6 months thats why i change my plan.
now yesterday i spoke with Vodafone executive again to migrate my connection from postpaid to prepaid so he told that your deposit amount will be forfieted bcoz you refund period is 2 years, that time i was really shoked what the hell is he saying.
Pleas solve my query regarding this as Vodafone call centre executive miss guided me and i am suffering great loss.
I hope you will solve my quiery as soon as possible

Regards
Ravi Kumar
[protected]
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Comments

THIS IS REALLY A TRUE, THAT YOUR SECURITY IS REFUNDABLE AFTER 24 MONTHS, AS OUR 1sT COMMITMENT WAS TO YOU IS " security deposit amount will be refund you after 2 years " BECAUSE WE PROVIDE YOU THE MAKE YOUR OWN PLAN AND THE PROCESS OF REFUND IS AFTER 2 YEARS . THIS IS VERY CLEAR
SORRY FOR INCONVIENCE, BUT ITS A PROCESS AND IT'S MENDATORY
MANIK ADHIKARI
C.C.E .VODAFONE
MANIK.[protected]@VODAFONE.COM

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