[Resolved]  Vodafone — Prepaid to Postpaid - [protected]

Address:

South Delhi, Delhi

Dear Vodafone Officers,

Good morning!

As per your following advice, I went on 26 March 2011 at 2.45 PM to East of Kailash Vodafone Office and met Mr Waseem and Mr Manoj. In my presence they have sent email to the concerned section to activate my plan from pre to post paid. They have also assured me that I will be receiving a call within 2 hours on 26 March 2011 and my plan will be activated on Sunday.

Regret to inform you that till now neither I have received any call nor my plan has been changed. Still I am using my prepaid card and now balance is almost exhausted and not recharging the same as I have requested for post paid.

In view of the above, you are requested to kindly activate the same immediately else I will approach the higher authorities.

Thanks and regards.

Anil Chitkara
[protected]

-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Wednesday 23 March, 2011 5:18 PM
To: Chitkara, Mr. Anil
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]

Dear Mr. Chitkara,

Thank you for writing to Vodafone regarding the Services on your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our records due to the negative verification on telephonic conversation services on your Vodafone account not migrated to a postpaid connection. You are kindly requested to visit to the same Vodafone store For further assistance.

Assuring you with best of our services at all times For further assistance, mail us at: Vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.

Happy to help,
Khushbu Anand
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----

From: [protected]@searo.who.int
Sent: 21-Mar-2011 10:37:40
To: vodafonecare.[protected]@vodafone.com
Cc: Sushma.[protected]@vodafone.com; vivekg.[protected]@vodafone.com
Subject: Mobile No. [protected]

Dear Vodafone Officers,

Good Morning!

On 13 March 2011 I went to your Sant Nagar, New Delhi branch to change
my plan from Pre to Post Paid and filled Customer Agreement Form No.
82693439, also deposited Rs. 500 as security amount for the plan. This
was assured by your representative Mr Sameer that:

1. My plan will be activated within 48 hours after getting
confirmation and enquiry from the company.
2. Rs. 250 will be adjusted in my first bill.

This is to inform you that till date neither I have received any call
from your company nor my plan has been changed. Still I am using my
pre-paid SIM. I have already received post paid SIM.

In view of the above you are requested to kindly activate my post paid
plan by today evening otherwise you are forcing me to change my
operator.

Thanks for your understandings.

Regards.

Anil Chitkara
[protected]