[Resolved]  Vodafone — Not Activated Services Lack of Service of VODAFONE

Kind Attn.:
Ms. Dipika Majumder,
Nodal Officer
Vodafone East Limited, DLF IT Park,
Block-AF, 15th Floor, 08 Major Arterial Road,
New Town, Rajarhat, Kolkata-700156

Dear Sir/ Madam,

The below mails are self explanatory. I used my postpaid connection of your good service vide No. [protected]. On 02.05.2013 i wrote a mail to vodafonecare by requesting that, I want to activate F & F service with one of my vodefone phone number vide [protected]. After 02.05.13 i have received a automatic generated mail which explained within 2 working days your good office person will respond agst. my mail.

On 04.05.13 your good office revert a mail to me as it was earlier directed but in this mail i observed that your good office person wrote me that they would revert to me with a conclusive response by 08 May, 2013. and the service registration number assigned for my correspondence is[protected].

As it was already directed that on 08.05.13 your good office person reply me with a conclusive response, and they did so. They again just sent me a mail for further confirmation that whether i wish to active this service or not. As a laymen I did so. I again wrote a letter to you good office that i have consent and please active the connection.

On 08.05.13 again i received a automatic generated mail which explained within 2 working days your good office person will respond agst. my mail.

But the Fact is days are going. Connection has not activated yet from your good office. Today around 02.00 p.m. i called customer care number to take help regarding that problem and i urged her (one lady attended my call) to log a complain for this so can i go further with a valid document, but she refused to log my complain describing that i have to write a mail for making complain.

My QUESTION is How much time does your good organisation want to activate this service? Are your good organisation playing hide and sick with customer like me who are using postpaid connection. I wish if i have prepaid connection then i can quit easily.


Matter is urgent. Please look into the matter and solve it.

Regards,

Pratip Sarkar,
[protected]