[Resolved]  Vodafone — Overcharged for Data Plan

Address:

Faridabad, Haryana

I was a vodafone Pre-paid user for last 5 years until July 2013, that is when I converted my Vodafone Pre-paid to Postpaid Number. When I moved to Postpaid plan, I got a Rs95 data pack activated on my number. On recieveing the bill the very next month, I realised that I was being charged Rs199 for data pack which was ridiculous. I called up Vodafone Customer care 5 Times, and told my problem to each of their executive and asked that the overcharge of Rs104 be removed from my bill. In response, I was asked to hold the line so that the executives can connect my call to their seniors. And everytime after being on hold for more than 12-15 mins, my call was cut from the Vodafone side. This is so disgusting.And from that momemnt onwards I am trying to chase Vodafone Customer Care people so that my query is addressed. I sent a complaint through Vodafone.in site, but did not recieve any response. Then wafter waiting for a response for two days, I sent a Portability Request from Vodafone site. Following this request I was reached by Vodafone within hours. This shows their hypocrisy. Following this request, I was given offerred more cheaper plans. I asked them to activate those plans on my number only if they remove those Rs104 charges from my current bill. And to my surprise, the new plan was activated but that Rs104 waiver was cut short to Rs50 waiver which is absolutely annoying. And then on calling Vodafone cust care again, the executives promise that their senior will callback with next 48 hours which ultimately NEVER happens. From my experience, VODAFONE is the MOST DISGUSTING, MONEY EXTRACTING Service Provider till now.