[Resolved]  Vodafone — Violation of Privacy : Help needed urgently

Address:

Mumbai City, Maharashtra

I am a loyal customer of Vodafone using services since 2002. (in various locations like Delhi, Kolkata & Now Mumbai)

This is to bring to your notice that my personal details have been leaked from Vodafone. I have logged a complaint with the Vodafone Customer Care and my service registration number is [protected].

Vodafone Customer Care got back to me and asked for evidence / info which I could not provide because I do not have access to the report. You have closed the case due to lack of evidence. But I am 100% sure that one of the professional agency has accessed my last one year call details, with locations, sms details etc and sold it. I have seen it, though I do not have access to the same.

I have investigated and spoken to various agencies in Mumbai regarding the same to get an idea that how they access such confidential data. To my surprise, all of them have admitted that they get it from the service provider through some illegal source / arrangements. Such detective agencies provide call, location & sms details of last 1 year and they charge 20K to 5 Lacs depending on the details of such information.

We are your loyal customers but we do not have any privacy of information. Sharing such confidential info is absolutely illegal. I request you to check your systems. There must be some gaps in the system and the confidential customer data are getting leaked.

Hence I request you to do the needful investigation.
Vodafone Nodal Officer Mumbai is also unable to help. They are not even cooperating.