Vodafone — pathetic 3g connection

Address:

Bangalore, Karnataka

MOBILE NUMBER- [protected]

I have started using Vodafone 3g from 4th March, 2013, thinking that it was the best option. But now, three days have passed and i have called the customer care four times and went to the Vodafone office today (6th March). First of all, i sent the code *444*1500# and Rs.1500 was cut from my balance (i had recharged specifically for this purpose) but i did not get any message stating that my request had been successful. So i thought that my internet was on 3g but the connection was really slow. As i've mentioned, I called customer care quite a number of times but their responses were all same, like, "Please hold, i'll transfer your call", "Please call from another number".....blah blah blah..... The 'E' sign on the top part of my mobile screen has also vanished and they told me my 3g was activated.

So I couldn't waste my time and money on this anymore and i went to Vodafone Office in Koramangala. I told the representative my problems and he changed my settings (network mode) from "GSM/WCDMA" to "WCDMA only" and he told me to transfer my downloaded apps to my memory card, and told me that i had been using 2g and that he had changed to 3g. Then it was working fine until i left the office and reached home. Now I am facing the same problem again and the 'E' sign had gone.....again!!!!!

I am really frustrated now and if a big company like Vodafone can't solve a small problem like this, why did they even introduce the 3g services??

They should refund my deducted amount of Rs. 1500 if they are not capable of solving my problem.