[Resolved]  Vodafone — Payment Requested but Services not Offered even after making Payment

Address:

Mumbai City, Maharashtra

Hi,

I was incorrectly charged by Vodafone for using their 3G services & was charged an amount of Rs. 18500/- on my bill. I have been using the Vodafone Mobile No. [protected] or the past 7 years on a Corporate Plan provided by the Organisation I work for. All these years, my bill never exceeded Rs. 500/- as I only used the No for making Incoming Calls & Messages. In fact, only because I had the Trust with Vodafone Services, I had opted for the ECS facility on all my 3 nos with them. Although, I had withdrawn my ECS facility for my Vodafone No with the consent of their Customer Service team after confirming that they wont present the cheque in my A/C, I was still charged a penalty by my bank for a bounced Cheque. As I was not ready to pay the amount for Services which were not used by me, I opted to not make the payments until they find a suitable solution for the problem. A lot of mails were exchanged between me & the Nodal Officer team & other complaint departments but to no rescue, they still insisted that I had used the 8GB of Data in a Single Night while I was asleep. I was asked to pay Rs 13,165/- at the end after all possible discounts were offered by them (as I was a LOYAL Customer to them, is what they said).

At the end I received a Call from one of the Agencies to which the Recovery of my payment was handed over to. They asked me to make a settlement & pay Rs 7,000/- for activating for my services & all the remaining amount will be reversed. I will also be presented with a Reversal Letter in 7 Days once the payment was made. Accordingly, only because of the fact that I want to keep my No. I chose to make the payment onlin on the Vodafone Website. I made the payment, received an acknowledgement from them & its been a month now but my services have neither been activated or they haven't given me any reversal letter.
Not only did the Agency guy made a false promise, but they haven't been answering my calls or letting me speak to the person whom I spoke to when I try calling from other nos.

The agency's Name was 'Secure' & the guy I spoke to was Nagendra. This is the BRUTALITY of the situation that customers are treated like slaves & I had to conclude that Vodafone is worst service provider in the Industry given the fact that they play with their Client's money & emotions, in a inapproapriate way. Now, I am getting a call from another Agency & they're asking me to pay another 4,000/- to get the services activated. They also say, that they are sorry for any False Commitments that the other agency had made.

WHERE SHOULD THE CUSTOMERS GO NOW??? Is my simple question.