[Resolved] Vodafone — Poor response/No help from customer care | |||
My Vodafone no is [protected]. I am using services of this no since last 1.5 year and to avail 2G services I always use to recharge with Rs 95 which I did on 10 Aug as well. For my surprise I got an sms that 3G services are activated on my no whereas I had requested for 2G services. I called their complaint cell 198 and a lady Savita answered the call and said that she would get this pack reverted and gave me request no 49116937 and assured me that within 1 hour I will get a call back and the issue would be resolved. I called back after 2 hours after getting no response and that executive said that no complaint is registered and she rudely transferred call to some IVRS. I again called back and requested to talk with some senior, that guy told me that no complaint is registered and he was very rude and said that he cant do anything. When they cant do anything then why is this customer care opened. I requested for a management call back and on that he said I will drop mail and refused to provide me any request no. I mailed the issue to their customer care id and they started fooling me as well with cheesy lines of Happy to help when they have a team full of . In one mail they said that 'As per our telephonic conversation' whereas they had never called me. Could any official of Vodafone look into the issue and got it resolved. Thanks Was this information helpful? | |||
Dec 29, 2016 Complaint marked as Resolved Verified Support Aug 14, 2013 Vodafone India Customer Care's response Hello Mintoo, We appreciate your time on the call. Kindly refer to the email sent at your registered email Id. Regards, Vodafone Customer Care, Delhi & NCR | |||
 3 Comments | |||
Comments
Vodafone — NO INFORMATION GET FROM CUSTOMER CARE
I AM USING OLYNE GC51 MOBILE WITH VODAFONE CONNECTION, I WANT TO USE INTERNET ON MY MOBILE ON MY SET, BUT I DID NOT GET SATISFIED INFORMATION IN THIS CONCERN,I want to know apn and ip address for my set and want to start internet service on my mobile.
Vodafone — there is no response
DEAR SIR/ MADAMAIM SHABAZ KHAN, AIM FROM HYDERABAD , A.P I HAVE GOT TWO POST PAID CONNECTION ONE IS
[protected] ( WHICH AIM USING IT FOR THREE YEARS) CONTINUOUSLY AND ANOTHER NUMBER IS [protected] WHICH IS POSTPAID I HAVE TAKEN CONNECTION IN THE MONTH OF NOVEMBER 2011 FOR THIS NUMBER I HAVE TO CONVERT POST PAID CONNECTION TO PREPAID
I HAVE CALL TO COSTUMER CARE,THEY TOLD ME I HAVE TO PAY 1000RPS AS PERI MUM NUMBER
CHARGES BEFORE IT , I HAVE CALL IN THE MONTH OF FEB 2012 TO CUSTOMER CARE I HAVE GOT A CALL MIGRATION DEPARTMENT WHEN AIM EXPLAIN MY PROBLEM REGARDING PAYMENT THEY TOLD YOU PAY ONLY 500 RPS AS PERI MUM CHARGES... WHEN I AM CALL TO CUSTOMER CARE IN THIS MONTH ONLY THEY TOLD ME I HAVE TO PAY 1000 RUPEES
SO I WANT TELL TO MY VODAFONE DEPARTMENT SO GIVE ME DISCOUNT PL AIM MIDDLE CALL PERSON I CANT EFFORT TO PAY ONE THOUSAND RPS ,,, I WILL PAY 500 RPS PLS GIVE ME DISCOUNT I AM OLD CUSTOMER SIR PL FAVOR ME
AIM VERY THANK FULL TO YOU IF YOU LISTEN IT
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Vodafone — Poor Response of Complaint
Vodafone have debarred my outgoing calls on 11/12/2010 for not depositing verification documents which i have already deposited before 3 months. Customer care executive is saying that they hadn't recd. any documents.I again deposited same documents on 11/12/2010 and they said the outgoing services will star by 12/12/2010 before 7:pm but my service has not been activated so far instead of giving continuous calls to the Vodafone