[Resolved]  Vodafone — poor service caused severe losses

Address:

Ghaziabad, Uttar Pradesh

Hello sir
This is to bring to your concern on how I faced losses because of carelessness of codafone.
My number is +91 - [protected]. I raised a request for migrating my connection from prepaid to postpaid around 24th may 2012. I already faced a lot of problem in connecting to vodafone for this migration, It actually took 1.5 months), nobody was there to support me.
After all validations my connection was upgraded to postpaid and my prepaid SIM was blocked.
So I put the prepaid SIM provided by your representative(SIM no.[protected] but it did not work for me.
I called the customer care but, as usual, vodafone customer care people are not properly trained , and They were saying it will take three days for migration!
After, when I requested to raise the issue to senior team, they told me it takes 4 hours for migration.

Even after 4 hours when I put this SIM back in, It didn't work, after which when I called, they said that the sim which I have is not the correct one
and as per process, a new SIM would be couriered to me in 24 hrs.

The SIM reached my home in 48 hours!!! And even the new SIM did not work for me.
When I called they first told me to call using another postpaid number, which I don't have, but somehow,
when I called, they told me the new SIM which I received(SIM no[protected] is also not correctly mapped with my number.
and they told me that I would get another sim in 24 hours for which I am not sure that I would get new SIM in time.

So for total 4 days, I was unable to access the mobile services on my phone , I had to face severe losses in my business because of that.

The worst part is that no one properly supported me on the issue. I really felt myself helpless.

I requested compensation for service fault from their side, but they denied to provide me with waiver.

My consumer rights are being violated, request you to check on this issue.

Thanks and regards,
Antriksh Mathur