[Resolved]  Vodafone — Post paid to prepaid Migration request not processed given on 14 dec 2012

Address:

Tamil Nadu

I have given Post paid to prepaid migration request on 14-Dec-2012 after clearing all the outstanding amounts and paid Rs.150 extra which they said I will get it as prepaid balance, and i got an SMS on 24-Dec-2012 stating your request for Mobile # [protected] has been processed.

But my new sim was not activated and i was getting calls on my old post paid number itself, then on 02-Feb-2013, i got an sms for Outstanding amount of Rs 318.25.

Based on this SMS I have raised an complaint by calling 198 on 22n Feb 2013 (Complaint # [protected]). But i dint got any reply for this, later on again called to 198 asking for the status they said sorry sir we will raise another compaint based on the previous compalint. They raised new Compalint(Complaint # [protected]).

Am also getting mails from Vodafone staing my outstanding amount overdue. i have sent emails to Daniel.[protected]@vodafone.com on 7-Mar-2013,Corresspondence.[protected]@vodafone.com on 12-Mar-2013 and sivakumar.[protected]@vodafone.com on 15-Mar-2013. These are the email id's from which i got emails.

Till date no one has replied to my query and Vodafone uneccessarily Charging me.

Please do the needful.

Regards
Sathyanarayana