[Resolved]  Vodafone Postpaid - [protected] - Account Number : 8.11512545.00.00.100005 — Billing Issue

Address:

Mumbai Suburban, Maharashtra

Dear Team

The below mail I have written to vodofone but still i am not getting any reply --

The mail was address to -- rashna.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and Corporate.[protected]@vodafone.com

Please solve my issue --
I have a confirmation mail from your team dated 01/01/2011 that my payment of Rs60 which was due as per the bill generated on 11/12/2010 was credited to my account and that was reflecting in the bill which was generated on 11/01/2011 in the Payment Column

Now in the current bill dated 11/02/2011 an adjustment of Rs60 is showing in the bill which i confirmed from the Customer care that it is the due of 11/12/2010 bill and the amount of Rs60 is not credited to my account.

I am totally fed-up with you people. Firstly you are not crediting my on-line payment and for that i am sending you a mails after mails and on top of that Now you are telling that the 11/12/2010 bill amount of Rs 60 is not credited???

Is it a JOKE ?? -- Are you Joking with you customers??

If you are not making the things straight -- I will definitely write a Mail to CONSUMER FORUM and will mention the harassment that I am going through

For your reference i have pasted the snap shot of the following:-
1) Recent Bill dated 11/02/2011
2) Previous Bill dated 11/01/2011
3) The confirmation that I received from your end that I have made the payment of Rs60

Please reply and confirm me regarding my account status and before that I am not going to make any payment.