[Resolved]  Vodafone, Postpaid Connection — Change of plan 444/- to 175/-, [protected]

Dear sir,
i had contacted vodafone customercare for changing present plan to lowest rental plan on 4th of august 2008 on my no. [protected] where CCE Mr. Nitin wrightly understood my requirement and suggested me 175/- but didn't bothered to sms how change it. He said the details of plan also available on the website. But it was not available till date. afterward thrice contacted to customercare on 23.09.08 Ms. swati and 29.09.08 Mr. Vinod where both had confirm about the plan, but never bothered to send me the sms how to change it. then i contacted their nodal officer Mr. Gurpreet Delhi (on his behalf Ms. Geetika Ahuja on 01.10.08) where she agree that this paln exists with us but due some technical fault you might not received the SMS (conversation voice recorded). then i ask due to technical fault your end i have been suffering and not able change my plan and vodafone still generating bills as per the previous tariff plan. Then write mail to them regarding the whole episode at VODAFONECARE.[protected]@Vodafone.com. But every time they cut sorry figure in their reply and no clarification given on reversal of bill tariff. when finally got nothing going to happen they not happy to help me...

i request them to deactivated the services of my no. [protected] on 10.10.08 in written consent. but still it remain activated till and as they wanted 31.10.08.

i humbly request you sir, kindly take necessary action...
or suggest how to take this issue against them.

if possible kindly provide the answer of following qurey

1. when can customer change his tariff plan before and after the expiry of his billing cycle. what is tat time to change.
2. when nodal officer is that it was technical fault at our end on voice recorded conversation. then why should customer bears all.
3. when a written consent given on deactivation of services and why left remain active.
4. when plan details not available on their website it consumer right get the details in black and white... so her/himself from all the misleading statement provided by the CCE.

Regards
Vikram Kirtani
[protected]