[Resolved]  Vodafone - Postpaid Connection — excess charges on ISD calls- [protected]

Dear Sir,

I had a prepaid connection with Vodafone for the past 3 years. My phone number is [protected]. I mainly use this phone for making ISD calls to US and Canada. There was no problem till the staff of vodafone contacted me repeatedly asking me to convert to postpaid. I told them that I was satisfied with the prepaid connection, but they offered me a reduction in ISD charges. This was the reason I agreed to convert to postpaid. However this was the beginning of the problems i started to face with my connection..

The person who received the deposit of Rs.500/- from me along with the required documents..offered me a rate of Rs.3.99 per minute. I had a disruption in service thereafter for about a week. I was not able to make any USD calls for over a week. On contacting many people at customer care, everyone assured me that this will be rectified immediately..but they did not bother to followup the matter. When i was totally frustrated and contemplated switching over to some other service provider, someone came for verification (incidently i had a prepaid connection with them for 3 years). The service was restored thereafter. But the question of charges remained mysterious. Everyday a different person from Vodafone gave me a different rate. from 3.99 to 6.99.

I get a message today to pay an interim amount of Rs.3051/-. The details of which have not been advised to me. I am sure the rate applied is excessive, since i had no problem with my prepaid connection. I request to reconvert my account to prepaid or cancel my connection to enable me to change to some other service provider.


A.S.Lazaro
18.02.2009