[Resolved]  Vodafone Postpaid — Discrepancy in discount calculation

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,

This is regarding discrepancy in STD charges for my Mobile number in the bill
period of 1-Oct-12 to 31-Oct-12. My Docket number for this complaint is
[protected].

As per my tariff plan, call rates for all STD numbers is 0.50 Rs per minute.
However, in my bill, the discount related to my STD calls has been calculated
wrongly.

I am describing the calculations below for quick reference:
[protected]--
STD minutes used by me and mentioned in the Bill: 794 minutes
STD charges mentioned in the Bill: 794 minutes x 1.5 Rs/minute=1191 Rs.
Discount provided in the Bill for STD charges: 593 Rs.

Net STD charges charged in my bill after discount: 1191 Rs-593 Rs=598 Rs.

Actual STD charges based on my plan must be: 794 minutes x 0.50 Rs/minute=397
Rs.

Excess charges: 598 Rs-397 Rs=201 Rs.
[protected]--

As mentioned in the calculation above, my actual STD charges must be 397 Rs.
However, after discount, STD charges mentioned in my bill are 598 Rs (201 Rs
extra).

I have already contacted to Vodafone customer care many times by Email and
phone but everytime they provide me some vague responses and tell that
discount of 593 Rs is calculated correctly but no-one is able to explain me
that why the discount of 593 Rs is correct. I have tried to explain them on
call as well that the discount must be 794 Rs by explaining them the
calculations. Everyone is agreeing with the calculations but nobody is providing the resolution regarding less discount. Also Vodafone Corporate care team doesn't even read the mail before responding.

However, the discount have been correctly calculated for the next 2 month bills.

Would request you to please check the calculation and ask the Vodafone team to
adjust these excess charges in my bill period of 1-Oct-12 to 30-Oct-12.

Anticipating your support in resolving this billing issue at earliest.

Thanks and Regards,
Gaurav Kumar Goyal
+91-[protected]