[Resolved]  Vodafone Postpaid Plan — OVERCHARGING AND MISBEHAVING

Address:

North Delhi, Delhi

I HAD CONNECTION (PREPAID) NO. [protected]. I BOUGHT A NEW INSTRUMENT WHICH HAS INTERNET CONNECTIVITY. ION[protected] I VISITED VODAFONE CUSTOMER CENTER LOCATED AT KAMLA NAGAR NEAR SHAKATI NAGAR RED LIGHT. I WANTED TO HAVE INTERNET FACILITY OPERATIVE ON MY HAND SET. ONE MR. MANOJ ATENDED ME AND I EXPLAINED HIM IN DETAIL WHAT KIND OF SERVICE I WANT. HE ADVISED ME TO TAKE POSTPAID MOBILE AND INTERNET SERVICE PLAN OF RS. 149 & 197 RESPECTIVELY. HE ASSURED ME THAT THIS THE BEST PLAN AND MY MONTHLY BILL WILL NOT EXCEED RS. 500 PER MONTH. BUT I SHOCKED TO RECEIVED A BILL OF RS 950 FOR THE FIRST MONTH RS ABOUT 2000 FOR THE SECOND MONTJ AND THE LATEST BILL FOR RS. 1054. I PAID THE FIRST TWO BILLS AND THE DUE DATE FOR THE THIRD BILL IS 9-9-2011 WHICH I VERY MUCH INTENT TO PAY. AS I WAS FEDUP WITH BILLS OF SUCH HUGE AMMOUNT EVERY MONTH, TODAY DATED 2-9-11 , I VISITED THE SAME CUSTOMER SERVICE CENTER AND GOT THE TOKEN NO. 62. WHEN MY TERN CAME I REQUESTED MR. AKRAM WHO WAS ATTENDING ME AT COUNTER NO. 5 TO CONVERT MY POSTPAID FACILITY TO THE PREPAID. I EXPLAINED HIM THE REASON FOR THE SAME. I WAS TOLD THAT I SHOULD GO TO COUNTER NO. 6 AND ONE MISS POOJA WILL ATTEND ME I WAS MET TO WAIT FOR ANOTHER HALF AND HOUR AS SOME OTHER CUSTOMER WS ALLREADY SITTING THERE.WHEN MY TREN CAME MISS POOJA STARTED TELLING ME OTHER SCHEME AND TOD ME THAT I HAD TAKEN THE WRONG PLAN. I TOD HER THAT I HAD EXPLAINED ALL MY NEEDS TO MR. MANOJ AND HE HAD OFFER THIS PLAN AND HAD ASSURED ME THAT MY BILL WILL NOT EXCEED RS. 500. I TOD HER I AM NOT INTERSTED AND OTHER PLAN AS I HAVE BEEN FOOLED EARLIER ALSO AND DONT HAVE THE CAPACITY TO PAY HUGE BILLS EVERY MONTH. MY SISTER WAS ALSO WITH ME. MISS POOJA STARTED SHOUTING ON ME AND MY SISTER AND MISBEHAVED. ANOTHER EXECUTIVE BY THE NAME OF NITIN WAS ALSO PRESENT ON COUNTER NO. 6 JE ALSO MISBEHAVED. BOTH POOJA AND NITIN TRIED TO SELL ANOTHER PLAN TO ME WHEN I INSISTED ON STOPPING THE POSTPAID FACILITY THEY TOLD US RS. 2000 TO STOP THE FACILITY. WHEN I TOLD THEM THAT THE BILL IS ONLY FOR 1054 AND I HAD PAID RS. 500 SECURITY I WAS TOLD THAT I SAME BILL WILL NOT RETURN TO ME. WHEN I ASKED TH REASON HE TOLD ME THAT SECURITY IS RETURN AFTER SIX MONTH AND THAT TOO IS I CONTINUE TO AWAIL THIS SERVICE FOR SIX MONTH. I TOLD THEM THAT I WAS NEVER INFORMED OF THSI AND IT DOES NOT HAVE A ANY MENTIONED IN TERMS AND CONDITIONS MENTION ON THE BACK OF CAF NO. 32429470 DATED[protected] THE COPY OF WHICH WAS GIVEN TO ME. HE ASSURED ME OF LIEING. THIS WAS TOO MUCH AS I HAVE BEEN ISULTED IN FULL VIEW AND HEARING OF THE OTHER CUSTOMERS. THE BEHAVING OF STAFF NAME POOJA AND NITIN IS HIGHLY OBJECTIONABLE. I AM LOZING THSI COMPLAINT WITH THE HOPE THAT PROPER ACTION IS TAKEN AGAINT THE STAFF WHO FOOLS THE CUSTOMER BY OFFERING WRONG PLANS, NOT PROPERLY EXPLAINLING THE TERMS AND CONDITIONS AND FOR MISBEHAVING WITH THE CUSTOMER. NON ACTION WILL FORCE ME TO GO TO THE MEDIA AND SEEK LEGAL REMEDY.