[Resolved] Vodafone — Postpaid SIm Invalidity

saurabh4426

from New Delhi, Delhi

Address:

South Delhi, Delhi

Dear Sir/Mam

I am Saurabh Bhardwaj (New Delhi-110044) .Few days ago vodafone executives verified my address and said connection will be activated within 48hrs. but the sim card they have given me is showing as "Invalid SIM".I am tired of calling customer care.They didn't responded atall.The no.they have given is [protected].I just want to say in case they send me a bill at the end of the month i won;t pay atall...

Regards

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Dec 14, 2016

Complaint marked as Resolved

Verified Support

Apr 02, 2012

Vodafone India Customer Care's response Hello Saurabh,

Thanks for writing to us. We tried calling on the given number bu it was switched off. Please write to us at vodafonecare.[protected]@vodafone.com for better assistance with your concern. Happy to help!

Kind Regards,
Vodafone Customer Care, Delhi & NCR

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Comments

Dinesh Maurya

from Noida, Uttar Pradesh

Vodafone — Invalid Charges

I took a new connection from Vodaphone, and recieved an SMS "Apki ek call de sakti hai apke apno koh khush! sabhi STD call sirf Re 1/min par . Activate karne kw liye call karen 888888 ya
SMS karen ALL 56565(tollfree) par. "

When i sent the SMS i recieved another SMS now saying that "Hello! Your request for change in all Local and STD call tariffs to Rs 1/min for Rs 7/week has been registered. We will revert to you within 48 hrs

I was surpised by 2nd SMS to see tha charges and when i called Vodaphone customer care they aske.d me to send another SMS - CAN ALL at 56565.

I send that SMS Immediately, but was surprised to see the charges were still deducted:

My Concerns : 1. Why did Vodaphone not mentioned the charges in first SMS itself.
2 . Why did it before not cancelled the request even before it was activated(as requested by customer)
3. When i again reached customercare to refund this, they simply put me onlong hold and then cancelled the call.

Its not matter of few rupees, its about how the telecom companies are operating..I need justice.

Umesh Pandey

from Mumbai, Maharashtra

Vodafone Postpaid — Invalid charges

Dear Sir,

This is Umesh Pandey i'm a existing customer of Vodaforne holding 199 Corporate plan.

I made a requset for 10 paise SMS plan in feb.

At that time i called Customer care executives they said it will be activated from next Month (March), But i was charged for that in Feb month bill.

And on 31 of march i recieved a message syaing SMS plan will be deactivated from 31 march, when i called Customer care they say it got activated by mistake and you will not get any benefit of that plan neither befor 31 or after 31 Since i'm not applicable for that my question is that when i'm not applicable then this plan got Activated without any prior intimation and on Vodafones systen Failure why should i PAY...

I was under impression i'm under 10 paise SMS plan before 31 st March i sent more than 500 sms now they say Charges will be 50 paise per SMS.

Vikrant Sahi

from Noida, Uttar Pradesh

my phone number is [protected]. from past 2 days, unnecessarily my current bill amount is being increasing. i m nt calling to any person still approximately Rs. 50-60 are being added to my number. plz help me in the same. waiting for your reply. had talked to customer care but your executive says that they have details only till 8th june. bt i m in need of details of 13th, 14th and 15th june. reply fast.

sudhanshu kapoor

from Panipat, Haryana

Vodafone — invalid activation

sir/mam,
my name is sudhanshu kapoor and i have buyed a new vodafone number and i have not activated caller tune service but i have recieved an sms of activation of caller tune for 90 days and they started charging me for that,so i want you to please help me and get my money back.