[Resolved] Vodafone Prepaid — abrupt withdrawal of service | |||
I have been a pre paid customer of Vodafone with mobile No. [protected]. on the intervening night of[protected] and 1-7-2013 service to my mobile phone were abruptly stopped. There was no notice nor any message asking for any information from my side. On contacting the Vodafone customer care, I was told that there are multiple connections in my name and as a result as per TRAI guidelines, the service is barred. I asked for showing multiple connections in my name. There was no reply from the service provider. At least there should be some sort of a communication that the service will be barred. Abrupt stoppage of service caused a lot of inconvenience. Response of the service provider is evasive and not to the point. Now the service provider says that the present mobile no. will not be available to me any more. I want to continue with the present no. as I gave this number to lot of my relatives and friends. Please help me out. Was this information helpful? | |||
Dec 8, 2016 Complaint marked as Resolved Verified Support Jul 02, 2013 Vodafone India Customer Care's response Hello Murthy, Please share an alternate contact number with us here http://bit.ly/19Q1cdm for us to assist you in the best possible way. Regards, Vodafone Customer Care, Andhra Pradesh | |||
 3 Comments | |||
Comments
Vodafone — Withdrawn of Service without any intimation
Dear Sir/MamI have avodafone connection since 2004. I was shocked when i able to know that my caller ID & SMS service has been withdrawn by the Company without any intimation from 2nd December 2008. After several reminder still there is no response from their side. So please advise me what to do.
Vodafone — Connection Withdrawn Without any information
Dear Sir/Madam,this is regarding the vodafone telecom. I am using the no.[protected] from last two and a half year, i am regular user and continoulsy recharging with top-ups time to time. last week on 9th december 2010, i have replaced my sim and paid the fee. .from sector 35 vodafone care. That guy assured me that your no will continue on replaced sim in another half an hour, after that i made two top-ups on the same no. worth Rs 123/-. and there was already a balance. but on 13th of december they barred my services and issue the no to another dealer.
and they all have done this without giving me any information. when i contacted them again at their branch they simply saying that our system is showing NOT REPORTED, when i asked them that what is that meaning. they are politely saying we are not sure. this is my family no. and distributed to across world to our relatives and friends.,
I dont understand how these Company can do this silly mistake. i have submitted my documents even twice and thrice whenver they ask for, even i am residing at the same address.
I request you to kindly pay you hard attention towards this. my details are as below
Name Jaswinder Singh
Address H No 367 Phase 3b1 mohali
Contact no [protected]
Complaint no from vodafone[protected]
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Vodafone — Withdrawal of services
On 12.08.2008 my services to mobile no [protected] were suddenly withdrawn. On going to the Vodophone store located at Shahnajaf Road Hazratganj, Lucknow, I was informed that due to some technical fault the services were discontinued and that the mobile connection would be restored within 2 hours i.e. by 5.00pm the same day. By 6.30 pm when the service to the mobile were not restored I rang up the customer care centre ([protected]) who weree unable to answer as to why the services were not restored but assured that within 4-6 hours the services would definitely be restored. It is now 23 hours since I personally visited the vodophone store/office but the service to my mobile has not been restored as yet, causing me a lot of inconvenience and misery. No representative is picking up the call at [protected] and when I called up the other helpline number [protected] they were unable to help and asked me to again to the store. How long can the consumer keep running around? Everyone in vodophone organisation wants to palm off the responsibility to someone else