[Resolved] Vodafone Prepaid — service suspended without intimation

[Resolved] Vodafone Prepaid — service suspended without intimation

S srinivas mailaram from Hyderabad, Telangana

I srinivas mailaram my mobile no is [protected] n have been with vodafone for 2years n my account was suspended on 20th june 2009 at arround 8am, with out intimating me through even message . i consulted vodastore at musaram bagh and himayath nagar in hyderabad. submitted my documents again on 20th june 2009 at himayath nagar voda store at 6:30 pm. i made call to voda customer care took complaint number [protected], no one solved n not given explanation to me and responce was not good and gave me fake information.I'm un happy with dis net work .so plz take a legal action against voda prepaid service.plz solve my problem as soon as possible.2 Was this information helpful? No (0) Yes (0)
Jan 2, 2017 Complaint marked as Resolved Verified Support Mar 15, 2012 Vodafone India Customer Care's response Hello HanozTarapore, Could you please share your current contact details and an alternate number here http://bit.ly/zcpI2n ? We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care
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Comments

Jay Shukla

from Ahmedabad, Gujarat

I have got the solution for this. I called at the Vodafone Customer Care, and I came to know that to again activate the account we need to recharge it with a minimum amount of Rs.200. This has to be done every 6 months in order to prevent suspension in future.

Hope I have helped you.

Jay Shukla

HanozTarapore

from Mumbai, Maharashtra

Vodafone — Suspension of Prepaid Services

I am an MNP (mobile no. portability) customer of vodafone (shifted from MTNL).
I had submitted all the documents that were required when i shifted to vodafone ([protected]), in Jan-2011.
Now, after 14 months, i get an sms from vodafone that i need to resubmit all the documents withing 24hrs, or my prepaid services will be disconnected.
Firstly, this is is too much, too little time, as i was not in town.
Secondly, why should i resubmit all the documents when I had fully complied with all their requirements in Jan-2011?

Now, after 3 days, my pre-paid services have been stopped!!!

This is a horrible way to treat a customer!!!

vnkmarath

from Delhi, Delhi

My connection was suspended suddenly for no reason and then on trying the customer care 198 it was not getting connected and the response was 'Account Suspended' Thereafter I recharged my connection with 222 Rs still getting the same.

Vinod.