[Resolved] Vodafone Prepaid — bad customer service | |
Dear Sir /madam , My self and my husband took a vodafone connection from a Vodafone store ( Kharadi near Zensar office Pune) and not from a dealer last Wednesday. After submitting adequate documents as per the vodafone customer service agent . he checked our documents and agreed that the documents were appropriate . Now today ..our outgoing calls are barred . I called up the customer service call center ... the agent could 'nt understand my problem as it seems he had an English language problem , i asked him to pass it on to his manager . A person named as Ashish answered the call stating he was the manager after a very long wait . Then he asked me to resubmit the documents again because his staff didn't not submit the documents to the service center . I asked him ... if his staff ( the vodafone staff ) is not following the duties , why do they bar the calls , without any prior notice. He had no answer .I asked him if he could unbar my calls , he said he can't take a guarantee.I asked him what sort of answer is that ? I also asked him what sort of documents we need to submit . He said he doesn't know ... may be the same documents ! I was really disappointed with such an unprofessional service from Vodafone , where they have such untrained staff with such a bad unprofessional customer service where they can't even understand what the customer wants , or what the actual number is . Really bad and such a big inconvenience. i am new to the city pune and now if i have to make any calls in case of an emergency i have no other option . Please look into this .... our numbers are [protected],[protected] Thanks and Regards Anushree Vishal Nair Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Respected Sir/Madam,
i am using vodafone number [protected] from last 2-3 month and facing lots of problem from your side on this number.
Promotional call are coming still deactivation.
i handled 7-8 calls in a day whose said its my number.
last evening i talked with two customer care executive, they are unable to given me suitable response and disconnect my phone.
kindly sort out all the problem at the earliest otherwise disconnect my number.
regard
Tarlok
[protected], [protected]
i am using vodafone number [protected] from last 2-3 month and facing lots of problem from your side on this number.
Promotional call are coming still deactivation.
i handled 7-8 calls in a day whose said its my number.
last evening i talked with two customer care executive, they are unable to given me suitable response and disconnect my phone.
kindly sort out all the problem at the earliest otherwise disconnect my number.
regard
Tarlok
[protected], [protected]
Respected Sir/Madam,
i am using vodafone number [protected]from last 2-3 month and facing lots of problem from your side on this number.lost my number plz incoming and out going calls barred urgently basis.
i am using vodafone number [protected]from last 2-3 month and facing lots of problem from your side on this number.lost my number plz incoming and out going calls barred urgently basis.
Vodafone — Pathetic service, untrained, unprofessional customer service agents.
Faulty Number : [protected]This complaint is to compliment the pathetic service i'm receiving from VODAFONE.
The vodafone connection that i have will not display the callers name for the last 3 months. The callers name on my phone would says unknown even though its a saved contact on the sim and phone. I have called vodafone regards to this about 45-50 times and no one seems to be too interested in fixing the fault for me. Basavaraj, manjunath, Arif, Vinay, Malikarjun .... Are the untrained, unprofessional customer service agents whom i've spoken to, these so called customer service representatives ask me to submit my address proff, ID proof with a photograph at the vodafone office. I have submitted the same about three times with no result. Im so frustrated with the incompetence of your support functions. I have subimmed my address prof, voters id with a photograph at Kamanahalli vodafone branch three times... During the course of checking it the same sim works on another phone, i damaged this sim, went to the vodafone office again and got a new sim with the same number and this was about 2 weeks back. The store person said this would work in 30 min.. As he said it worked with no callers name.. Now i have reached a point where i have spent close to about 150rs only to speak to your customer care agents. With great regret having this connection i thought i will give you guys one last chance and called last saturday thats 19/02/2011. Spoke with Malikarjun and asked him to transfer me to a supervisor, he put me to an ext that no one answered. I called again and spoke with Basavaraj who said his supervisor is in a meeting, i wonder why supervisors are always in a meeting all time. Again he disconnected the call on me. I have so much to write here about the ****** services you guys are providing. Finally i got to speak with a supervisor whos name is Srikanth, who covered all the customer service parameters being apologitc, assuring promised a solution by monday afternooon. Today being wednesday close to business hours im with no solution.
To add on, Vodafone gives missed calls. I end up calling back and my money goes. They share the database with so many companies and everyday i get atleat 50 adv/marketing messages and about 5-7 adv calls. Probablly this is another way they make money.
Kindly advise where do i go from here.
From a very unhappy customer.
Priya
[protected].
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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We believe that you have been contacted by our Customer care team and hope that your concern regarding SIM activation has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.
Regards,
Vodafone Customer Care.