[Resolved]  Vodafone Prepaid — highly Efficient customer care

Dear sir/madam,
i belong to kochi,kerala. Last month i had called up the customer care to know if i could club the Rs.64 bonus card with the Rs 45 monthly pack. Not once ,but i called thrice to confirm. i was told that it was possible to club them both. But since this sunday my SMS is being charged Rs.1 instead of 20 paise. and i no longer enjoy @) paise for ythe calls either..which i was enjoying until this afternoon.
When i called the customer care they asked me to call after 2 hrs since their system was'nt working i belive. I called after 48HOURS..n they asked me to call after 2HOURS again...what exactly were threy upto i dont know.
And today when i called again i was put on hold for 10 mins without no response absolutely. I hope you understand that my time is for no one to waste.. i gave them another call and this time i was told i cannot club the Rs45 bonus with the Rs 64. What i dont understand is .. why different people in the organization are saying different things!!! Moreover i was asked to switch to malayalam from english while registering my complaint!! And not to mention My money will go to waste if i do not get the 45 offer. Please do keep in mind thta i had confirmed it THRICE from the customer care before i recharged!!
With this im quite sure that u've understood that the service provided by Vodafone is highly inefficient. I expect a response from you ASAP n i hope its a satisfactory one
Thank you
Anjali Sudhindran([protected])