[Resolved] Vodafone Prepaid — abnormal call rates | |||
dear sir i am user of vodafone sim numbered [protected]. it was a postpaid bill for which they were charging much thats why i changed it to prepaid for went to vodafone store many time than it converted. now the sim which they have given to me is charging 40 paise per min call i asked them to convert it into 1.2 paise per min. so they advised me to recharge with 16 Rs and it will be done , i did the same but now also the call rates are 40 paise per min for which they are saying we can't help it central customer care is not solving it. please look into the matter. mayank gupta [protected] Was this information helpful? | |||
Dec 13, 2016 Complaint marked as Resolved Verified Support Dec 20, 2011 Vodafone India Customer Care's response Hi Mayank, Please be informed that with the RC 16 recharge, all Local & STD Mobile calls will be charged at 1.2p/sec and all Local & STD Landline calls will be charged at 1.5p/sec. This offer is valid for 365 days. You can reach us at vodafonecare.[protected]@vodafone.com for any further assistance, we'd be glad to help. Regards, Vodafone Customer Care, Andhra Pradesh | |||
 3 Comments | |||
Comments
On06.05.09 at19.34hrs, after etop up of Rs. 251 my balance was Rs.285.57. on 06.05.09 there was an effective call for Rs. 7.00, on .07.05.09 there was a missed call. on 08.05.09 there was a missed call and an effective call for Rs.1.00. so the balance on 08.05.09 should be Rs274.57. but the actual balance on 08.05.09 (*141#) shows only Rs185.33. kindly clarify the reasons for the difference. Thank you
call deatails list outgoing only
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Vodafone Prepaid — Abnormal Bill
Sir,I am sorry to inform you for your absolutely bad service from your end.I recharged my card on 16 th May'08 by Rs.351.On 19th May'08 in the morning from your customer care it was told that my balance was Rs.228.From afternoon your customer they were starting to tell that my balance was only Rs.5.I am shocked and surprised.In the Evening I called your customer office, they told my balance on that time was Rs.227.They even told the balance was not updated and I will get the proper infromation after 12.00 in the night. But today also from your customer care it was told my balance was Rs.1.I am not able to contact your customer care Executive also today.I am very shocked by your this type of non cooperation.I think you will see this matter other wise trust upon this brand will not be there.
Regards,
Kashyap Ghosh