Vodafone Prepaid Mobile Connection — Disconnection without notice | |
I purchased the SIM card of the number [protected] around Arpil last year 2008. I had submitted a self attested photocopy of my Driving License as my identity proof and shown the retalier the original DL as well. I have been using the service till today 03 October 2009 afternoon. I found the line temporarily disconnected. On calling, they said, they have found that I did not show my original identity document while purchase have disconnected the service as per Government Regulation. I have to take my original DL to a Vodafone Store to get the service restored. I ask : Why could they not check my document at purchase? How could they allow an unaothorised service - as claimed now - to run for more than 18 months? If they have an issue after this long, why should they not come to me and collect the document? Why would they not ask for the document instead od disconnecting the line? Please could you take stern steps to reveal the unfair practise and force to shell out compensation for the harrassment? Was this information helpful? | |
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I have purchased a vodafone prepaid SIM ([protected])on 10/10/09 and submitted the requaired documents to the retailer at the time of purchase.Initially my no. was activated but after 2 days suddenly it was disconected.When I called the customer care(111) they said they did not receive any document although the retailer is claming that he has sent all the documents to the company and he can't do anything else. Both company and retailer are pushing the ball each other's court and I am suffering without any fault. Could anybody tell me what should I do now?
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