[Resolved]  Vodafone — VAS - internet Pack

Address:

Pune, Maharashtra

Sir,

I have a mobile no [protected] from Vodafone for which i had topped up for a Internet pack of INR16/- through the customer service of the company once. Before the expiry of the pack i contacted the customer service and they had send me the deativation code as "CAN BC" which was to be send on 144 which i did but then also 3 time they renewed the pack and when i visit the Vodafone store in Wanorie Pune the customer service agent told me that the code is wrong and i have to send them another code which i have already send to deactivate the service.

with regards to the refund of the money deducted from my bal due to the mistake of the agent they told me they cannot gurantee to refund the money they can just log a complaint for the concerned dept.

let me know if it was a mistake of the company agent who send me the wrong code why the company cannot refund the money and resolve the problem.

Hope u will help me out.

Note - money to be refunded is 3*16 = INR48/-

Regards,

Mustafa
[protected]