[Resolved]  Vodafone — WRONG BILLING OF ISD

Address:

Pune, Maharashtra

WRONG BILLING OF ISD

This is in regard to Postpaid Connection of Vodafone in my name
MR. VIPUL B GUNDA

M-[protected].
The Bill period: 05.06.11 to 04.07.11
Bill no: [protected]

Bill date: 05.07.11


The charges for this bill period are Rs.3,331.28.
Further,in this bill an outgoing ISD call with following particulars is reflecting:
Date- 06/06/11 Time: 51 min
Number[protected],[protected] Duration (min:sec)-51 min
Charges(Rs)-2295/-
I,
MR. VIPUL B GUNDA, using Vodafone's postpaid connection from last 3 years. Regularly paying bill on time. Never done ISD calls. But this time bill was raised for ISD calls to country Sao Tome & Principe of Rs. 2295/- in a single day on 06.06.2011 on above mentioned numbers. Even I never heard about this country. After receiving Bill in JULY, I made complaint to Vodafone. But they confirms that their bills are accurate and they do not charge for services which is not utilized.
But I am also confirming that I did not made any ISD calls to that country.
then why should I pay for calls which I did not made. I am afraid about it that if my phone was hacked and misused, Kindly tell me how to prove my point that I have not called on this number, all I can say is that go for Vigilance Enquiry for this telecall.so pl. look into matter and request to waive the wrong billing amount.