[Resolved]  Vodafone — Service activated without request

Address:

Punjab

i have a vodafone number [protected] on which every month services which are not required by me are activated charges are deducted from my account. Every time i have to contact customer care and deactivate the service and ask for refund. However the same service is again activated and same process is repeated.

In some way last month vodafon activate Gurbani scheme on my number. M received msgs from vodafone on 05.04.2011at 08:28 am ,06.04.2011 at 09:18am & 07.04.2011 05:23 pm that from my balance 49 rs. will deducted on 08.04.2011 and that same day (05.04.2011) in night I talked to your costumer care executive Mr. Mukesh saying that balance will not be deducted but all was in vein and on 08.04.2011 my balance amount was deducted. Then m again talked to your customer care executive on 08.04.2011 and he give me number to deactivate to that scheme and I used that way and deactivate Gurbani scheme.

Inspite of all this again today (04.05.2011) I receive same msg on 04.05.2011 at 08:03 am that “Hello ! Aapke account se GURBANI _ Name suvidha ka RS. 49.00 ka sulk is 06.05.2011 ko katega. Kripya balance banaye rakhe”. What is this WHY balance bnaye rkhe bina kissi karan katwane ke liye hum balance baar baar katwane ke liye nhi rkhte calls krne ke liye rkhne hai.........



Inspite of remaining you couple of times that to deactivate Gurbani Service, it's still not done and my cell phone balance is getting deduct every month due to this inconvenience. Immediately deactivate it, make sure my balance not deduct any moreeee..........