[Resolved]  Vodafone — Recharge successful but unable to talk or view signal with sim (msisdn​) no.7407406​303

Vodafone India — No solution

Hi
I am Eric Benjamin Hial My number is [protected]. The last top was for Rs100.

I am very upset with the services of Vodafone. I dont know wheher you take your customers complaint seroiusly or not. One recommendatio is plaese start thinking from customers point of view as well. Your company is only worried about what your sysytems says and what is your policy. Customers are nothing for you is what I have started to believe.
I have made a lot of omplaint to vodafone customer care but all gone in vain. So here is the story: I had a lot of issues with vodafone services earlier so I always watch my step before i do anything i was intersted in a internet pack i caled vodafone took all the information from teh customer service rep.He siad that you get 60 MB free every day which i can use for downloading,video streaming,surfing etc.On the 18/07/2010 when i was trying to sned message it was not going through i was suprised because i had 190 message with me but then when i checked the balance was in -15.32 i was suprised as i did not use any chargeable services. I called you customer service I spoke to your customer service rep he siad that the its for a game which i downloaded.I said that i have a internet package how can i be charged and when i donwlaoded the game from waptrick it was a free game, to which he confidently replied THAT THE INTERNET PACKAGE IS ONLY FOR SURFING AND NOT FOR DOWNLOADS. I informed that it is not true i was informed that downloads will be free and will taken from the ineternet alowance. then without a word he tranfered to a different department.
Then after being on hold I spoke to an advisor called Soni explained what the problem she placed me on hold and after that a TL named Kapil although I never asked for a manager but this time as well i was informed that it was my mistake and I must have clicked on a link whihc is chargable andit is not their systems fault. I exlpained that i was sure that all the games and videos that I have downlaoded was free and not chargeable. Why would I download a game where I have 224MB free.Then he started with the blame game that free site have links which is chargable I said that whenever i downloaded I made sure that there is Free word on it.But he was adamant that systems are right customer is wrong. I spoke to the Floor Manager Wasim Khan but of no help he said the same story that he could not do anything and proactiavely gave me the complaints email address to write to you guys.
I find your network very good but customer service is pathetic.I do not know if people working with vodafone are really interested in understanding customer's problem, forget about solution. I think you should change your opening from Happy to help to happy to inform. because when you call customer service they only give you information but are incapable of tackling a problem they just want customers to go away and get rid of the complaint . Because they know not everyone has the time to complain.
I know Rs 50.00 is a small amount but it is about principles I dont expect such disgusting services from such a huge company. I am disgusted with customer srevice you are making me beleive taht Vodafone loves to take money out of people and never returns it even if it is their fault.I want someone to read my email and then reply accordingly with a solution and not with information

Regards
Eric Benjamin Hial

my name is Andrews fernandez my cell number is [protected]
i had recived call from your concern person, that i can change my card to billing but even thou thay had taken from the money and documents thats not happend yet
i dont blame but i had tried to conact concern person from last one monthe every things in waill, what knid off service your giving me??????????
andromeda markting pvt.ltd recipet no 32162
CONCERNPERSON .MRS Genet
[protected], [protected], [protected], [protected]
let me know more how many numbers i need to try this your service
rgds
andy

Vodafone — recharge is successful

i have taken the vodaphone prepaid recharge card of Rs.39 and its not workin every time i am tryin its showing that voucher is not found.