[Resolved]  Vodafone — Refusal to debit excess payment online

Address:

Bangalore, Karnataka

It so happened that while i was trying to pay the bill online for my mobile number [protected], it showed an error and i repeated the action thrice leading to excess payment of 3300. When i spoke to the customer service, they said it cant be reimbursed online and that its a long procedure and would take a month before they could post me a check with the same value. The person named Mohammed was insisting on letting the amount get adjusted against future bills. And when i demanded to speak to the floor supervisor, he adamantly hung up on me. I have been a so called valued customer since the past 5 years plus and this is the service they render. I want my money back and discontinue their service......but the question remains...how/?