[Resolved]  Vodafone — Refusing to cancel account

Address:

Gurgaon, Haryana

Consumer number [protected] gurgaon. Provided by Vodafone.

My problem started when I tried to cancel my Vodafone number due to shifting cities. I first called them weeks back to be informed I needed to call my circle (Delhi ). I have now tried speaking to 5 different people..vikram..manoj kumar..naresh (completely useless) barbita..the list goes on.. They don't notate the account and hence there are no records. On requesting to speak to a manager they keep me on hold for 5-10 mins and then disconnect the call..again no record. These records can be found if the call records are checked. I have been told that I need to go to the Delhi Vodafone office to cancel when they are fully aware that I've moved city.

I have already paid a bill even though there has been no usage as my credit rating will be impacted. I am deeply aggrieved with the situation.

How can such underhanded ness be addressed.

Distressed customer