[Resolved]  Vodafone — Request for Regularization of Excess Bill & Cancellation of ECS Facility

Address:

Bangalore, Karnataka

Hi Vodafone Officer,

I am a postpaid vodafone customer from the past three years with good track record of paying bills without nay fail via ECS Facility . Unfortunately last month I was not in to situation and took long leave for my marriage in midst of tight schedules I could maintain the balance in my account. This lead to ECS cancellation. Normally it wont appear but this instance I even not got time to look into my account . I explained the same to Customer care executive and got confirmation from the customer care executive that there will not be any late fee charge.

Till now I did not get any request# or any update on the same. Over and above I received a bill intimation for last month as Rs 2191/- including the last month charges . To be honest I really shocked to get such high bill which in any case not comes in my normal use age . It is evident from my previous bills . My bills lands up with 500 – 800 on average monthly . I really suspect and believe that the bills raised on me needed to checked and should be given waiver as I have not made calls drastically . Hence I request you to allow reduction on bill on the basis of average call ratio.

Again I found that the bank has deducted the ECS penalty bounce from my account. Currently I am going through tight financial conditions and this sort o[censored]nplanned high bills and penalty will effect my family expenditure adversely . Hence i request you to take appropriate actions to waive off the excess bill and allow me to regularize the payment as per the previous bills averages .

Also I request you to change my payment facility to By cash from ECS
Being a privileged customer, I would like to get my problem solved on a priority basis.Kindly look into and do the needful ASAP.

Regards,
Felyia