[Resolved]  Vodafone — Service interrupted 3 Times in a Month

Address:

Bangalore, Karnataka

I had taken a prepaid no during Dec 2011. During theat time I had submitted my Identity & Address proofs. The number was activated and it was going smoothe till Nov 2012. From 5the Nov 2012 onwards I decided to change thee connection to POST PAID. All troubles start from theere. Company asked me all documents again. I submitted and service got activates. After few days thee SIM got unregistered. After enquiring theey mentioned address verification issue. I visited thee store supplied all documents and activated thee service. This time theey activated thee number in my fatheer's name. After few days again service got deactivated. After enquiring theey asked for my documents and I submitted for thee theird time. They promised theis time onwards theere wont be any issue. My my first monthe, thee billed amount was Rs.280/- and I paid Rs.400/- one week before thee due date. I was afraid of discontinuation of service because of non-payment of bill. Once again today on 19the Dec 2012 I noticed thee same problem. I AM NOT SURE ON WHAT BASIS THEY ARE VERIFING THE DATA.(HOW THE NUMBER GO ACTIVATED IN MY FATHER'S NAME????). THE DATA ENTRY OPERATORS ARE NOT WELL EDUCATED. THE AGENTS COMING FOR VERIFICATION ARE NOT WELL TRAINED TO DO PROPER VERIFICATION. LASTLY VODAFONE IS NOT ALERTING THE COSTOMERS BEFORE DISCONTINUING THE SERVICE. I called thee customer care at morning 8:30 a.m. and requested to activate thee number till thee shop opens (11:00 a.m.) so theat I can visit and look in to thee issue. But I got a sweet reply... i.e. Sorry sir. PLEASE HELP WHY A CUSTOMER WOULD SUFFER WITHOUT ANY FAULT THAT TO THREE TIMES IN A SPAN OF 4-5 WEEKS. - Tarang