[Resolved]  Vodafone — Service not provided

Address:

Delhi

Hello sir/mam,

I am a customer to vodafone. I ported to vodafone expecting that services will be better than my former service provider but i am sorry to say that i am very-very unhappy and disappointed.

I am using a blackberry bold -2 [9700] model and have activated the bls plan [399] on 25th oct, 12 but till date i am not able to utilize any of the bb services. My main balance is being regularly deducted automatically irrespective o[censored]sage.

I talked with vodafone customer care agents several times and for hours spending my time and money. Escalated the matter to their managers even but all was waste to me. I was provided a ticket number too which is[protected] which is useless for me.
Now for the last few days, whenever i call any of the vodafone customer care numbers ie; 111, 198 or [protected] but i am not routed to the customer care agents which has actually irritated me a lot. I have spent the money and still not able to have the benefits.

I sent an escalation mail to vodafone nodal centres and customer care and in response i received a call from some mr. Hrehan who took few details from me and promised that i, ll be receiving a call the same day but more than a week has passed, no call.

If someone can help me here, i, ll be very thankful.

Thank you.

-swapnil sharma-