[Resolved]  Vodafone — Services to Number Discontinued

Address:

Kanchipuram, Tamil Nadu

I had taken a Vodafone Connection on December 12th 2012. The same was activated on December 14th 2012 and I was asked to be available for verification between Dec 17th to Dec 19th. My Plan was one with a monthly rental of 249 and a GPRS plan with rental of 250. Ins spite of repeated follow ups and calls, the activation was and is still not done. Finally after multiple promises but no verification, I spoke to the Vodafone representative, Mr Kalyana Murugan who had supplied me with the SIM Card on the 31st of December as I would be travelling outside Chennai from 4th to 14th January 2013, I needed the verification to be completed before 4th January. I was again assured of completion by 2nd Jan but again, another false assurance.

On the 5th of January 2013, I received a call for verification at which point I told them that I am not available in Chennai. The next day, Mr Kalyana Murugan called me to ask why I had not completed verification at which time I reminded him that he had been informed of my travel plans. He asked me to drop a mail from my official mail id to inform vodafone of my absence from Chennai and ask for revised verification dates which I refused to do since I had been following up multiple times for the same and been given false assurances that it would be done. The same day my number was disconnected and on trying to dial the same, the message was "It is switched off".

I dropped a mail to the corporate office in Chennai regarding the same and with a threat to take action if the same is not resolved. The lack lusture reply was that I had not completed verification and hence the services terminated temporarily. I have been in touch with Mr Kalyana Murugan since my return to complete verification, but all I get are more false promises. I am being billed for services which I cannot use and no attempt being made to resume the services. I cannot go to an alternate operator because the number is not active and it hasn't been 90 days since the connection has become active.

Please let me know what my legal stand point on the same is and what next steps I can take for this issue.