Vodafone — deducted amount

Address:

Shimoga, Karnataka

My name is Sarfarazali shaikh and my mobile no is [protected]. On 14th of may 2011, at night my balance was rupees150. When checked in the morning ,my balance was -44-05rp. When i cross-checked with customer care,they informed me that i had used GPRS.
I m using an iphone, n to use a GPRS i need to take a special package. There is no ways i can use internet n i dont have any option in my set for internet.Later on i visited customer care store in kuvempu road,shimoga where i had to spend my precious time of 1 hr.Each n every minute counts for me where i earn 500 rp/hr. I met customer care executive SANTOSH. He didnt solve my problem nor he refunded my money of 193rp on that he wasted my time.
When i started frowing then he said its not done by me.My senior Rajesh will take care of that n he is absent.He gave me his number as [protected] and he called him.It was out of reach.If for their employees they r not providing network ,how in the world wil they serve us.
This was not the first time i have faced this problem. A week before that,same thing happened n they refunded my money after 3 days.Now when my account has been to -44.05 rp, i then came to know that this has been happening.I have no idea how much more money they might have deducted from my account without my knowledge.Till now my money has not been refunded n i m facing a lot of problems.I want my money back not only which was deducted but also the one which has taken away without my knowledge.