Vodafone SIM A.P. — demanding an explanation

I am a vodafone customer([protected]) from past one and a half year I am now staying in Tamil Nadu but I frequently visit A.P so I use A.p sim card I've recharged it with 120 rupees for one month validity today morning but I did not recieve any conformation message of the recharge and more over the sim which i've been using frm past one year shows registration failed
i've consulted retailer he said i will not give the money back he rather showed confirmation message id in his phone he told that vodafone took the amount for themselves I want to know what happen to my recharged amount
HOPING FOR IMMEDIAT ACTION MY CONTACT NO:[protected]