[Resolved] Vodafone SIM Card — unsatisfactory and irresponsible service | |||
sir with due respect i want to submit my complaint against area disributor and an employee named Neeraj in vodafone service centre at Dullahapur dist. Ghazipur in (up) who are irresponsible in dealing with customers and don't provide the satisfoctory service to the customer.as i run my shop named jai mata di mobile world and i am a good seller of vodafone products but i don,t get proper information of current schemes from the vodafone service centre.As there a internal relationship between area distributor and service centre, so they don't get activate the SIM sold from my shop.so my customers are going unsatisfied.And sir i also give the money to the vodafone service centre.my condition is just like fish out of water..so sir i hope the immediate resolution from your part so that i could run my shop well.. thanking you Manish verma Jai mata di mobile world Dullahapur Ghazipur (up) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Vodafine IN / Sim Card — Service Related Complaint
Respected Sir,My Name is manoj. I am a permanent resident of Shahabad (M), Distt. Kurukshetra, Haryana. Presently i am in Chandigarh and staying in Sec 41, Chandigarh.
I purchased a new SIM card ([protected]) From SHIVA Communications, SCO 146-147, Cabin no 101, Sec 34A, Chandigarh at[protected]. I submitted all the required identification documents as per the requirements. My number starts working within few hours at the same day. It was working fine till[protected]. But at the night of 24th September, Vodafone Company blocked my Caller ID and Outgoing. I talked to the customer care at the next day (25th Sep) but they were not willing to listen about my problem.
Then at 25th Sep they blocked my incoming also. Then i approached to the person from whom i purchased the Sim Card. He talked to the Vodafone people and told me that my document were not clear that’s why they blocked my number. Again i gave my ID and Photo to the concerned person. But today[protected] till 11:00AM my number was not working.
Now i want to arise two Questions:
First of all, if the documents provided by me was not proper then why Vodafone IN didn't call me or Sms me about that. Isn't it there duty to give a good service to their customer?
Second thing is, Starting service to a new number without proper verification is against the rules of TRAI. Without verifying my documents how they started the services on my number.
Sir, I am an unemployed person. I am searching for a job, that’s why i purchased this local number of Chandigarh. But I lost a lot of interview calls just because of their bad service. Now i want to file a complaint against the Vodafone IN (Punjab Circle). They made me very harassed from last 1 week. Now I want the justice. Please help me out.
Thank you
Manoj Kumar
[protected]
[protected]