[Resolved]  Vodafone — Sim deactivation & negligence

Hi.
With deep regret i am writing the ignorance faced with vodafone karnataka.

I had been using vodafone since past 6 years ([protected]). As the ad claims i had delighted moments with it during the tenure.
The problem started since i have to go abroad (Australia).in july 2012 i left to australia by activating international roaming. I could get the service with australian network.
From the day one i started receiving call from unknown numbers, it was all for promotional offers. I attended those while international roaming and exhausted all my balance.
I always ensured that the sim is active and the spare phone is on since all my contact and bank details are associated wid this sim.
After couple of months i noticed that the sim has gone out of service all of sudden without any notice.
I was totally distracted.

Complaining this to nodal office i got reply that the sim was inactive and henceforth they disconnected.
Mary was the concern person who contacted me and she promised that they will regenarate the same and provide me.

As per her instruction i visited vodafone store at whitefield road (Token# 104 dated 22/12/12)
I had gone through an embaracing situation when mr. Asif argued that it is the company policy and for him the connection is inactive (I cant understand the logic why the executive behaves so harshly and how the sim is not active even if i receive the message, reminding about how my balance drained as i told before).
Atlast he agreed to regenate the sim. For this he asked to wait for 4days.
I am put up at kerala and with lots of pain and struggle i travelled to bangalore for getting sim. Mr. Asif also denied to authorise a 3rd person for collecting the sim. I just walked down from the store.
It was a great injustice from vodafone karnataka. They dont even cared for the effort i took for travelling from kerala-bangalore.

Still i have the following questions unanswered
1. Why vodafone assigns such front office staff like mr. Asif who dont even bothers to hear the customer voice?
2. Why miss. Mary (Nodal office) insisted me to walk in to any store for regenerating the sim?
3. The sim was active and i was receiving message. How it can be claimed that its inactive?
4. Whether vodafone behaves the same with all international roaming customers?

Thank you vodafone