Vodafone SIM Delhi — unnecessary deduction of balance

hi sir
my name is himanshu ahuja and my number is [protected]

i have a complaint regarding my unnecessary deduction of balance on around 5th of july i recharge my phone by 410 and 20 on a same day by easy recharge and that time i m in roaming i dont have habit to check my balance on a day 9 or 10 i seee my balance is too low it means 135 rs deduct at a time and i make a call only of few minutes to some number the calling number which i make a call usually [protected] i tell the customer care they said u make a 00 before the number thats y i charge a call at isd rate that make stupid but ur executive was what i say they put the phone when next time i make call ur executive said this is our mistake i refund this within 24 hr but balance is not refund afer 72 hr then again i make a call then they said within 24 hr again balance is not refund by u i make my phone off bcoz i m in roamig and my balan ce is finish this is not happend once after deeuction my balance 135 i check my balance each and e very time they get normal but when the conversatio n begin from [protected] the mistake is occur once a time i have a balance of 23 rs i make a call then after 1 minute the phone is cut and the message show me at my phone that ur last call charge is 12 rs then 11 rs is remaining .this make my too disturb during my exam period but now i m in delhi i said the customer care executive they said i dont have record of 15 days back .i m too disturb from that